E72 Unlocked Phone Featuring GPS with Voice Navigation - U.S. Version with Full Warranty (Zodium Black)

I was skeptical about getting this phone over the E71. All the reviews attacked this phone as not worth it. Well I sadly don't have a E71 my jump was from the N79 to this Business phone. My decision was based on the 100 Dollar difference against the Same OS I was using, Symbian S60 3rd FP2 and the 5 MP Camera. I could successfully upgrade most of my N79 apps into E72. Software: The huge upgrade aside of the business orientation model is the stability. I have found myself listening music, playing Snes on a Symbian emulator, with facebook and twitter apps on, my opera browser, chats (whatsapp), etc, abruptly interrupted by the "email notification". All I have to do is go to my Home screen with "end conversation button" (or email button that I haven't get used to yet) look for the new email, reply it and go back to my game or any other program I require. I like installing all type of stuff I found on the web. Pretty much everything runs. I have more problems with the screen orientation 320X240 than the actual phone managing the application. I have opened heavy PDF that my N79 would either crash or take fore ever to open. The OVI MAPS on this device is way faster, way more clear and with more options such as own voice, and street names. This one is amazing because streets names change in this city every corner. You don't take too much attention to the phone "visual" directions since it tells you the next turn is at "Coyoacan Ave" etc. Hardware: The hardware is fine, not the best I have seen, my N79 was made in Mexico and felt solid. This one is made in China, still it's just different design. The power on Button is "loose" it feels like it will fall off, although haven't. The little connector (miniUSB) is covered by a thin plastic thing that I have never like it. I treat my phones really well but I don't know if it can handle a not so careful user. People complain about the sensor Navi key, I totally agree. I dislike it. Its ok for browsing in the web, but for moving around in the menu, well I just turn it off, problem solved. I don't regret getting this phone, It fits me for all my needs so fat. I have had this for a month now, it still has a lot to go.

I hope Nokia pays a harsh price for what it has done. This phone should never have been released to the public. In fact, seeing as what the E71 was, this phone should never have been built. It reeks of cost cutting and business manager interference, where some moron MBA decided they knew what was the best way to bring this phone to market. This is the kind of phone that is a brand killer for any serious user, or any of the long-time Nokia users who know what the brand is supposed to stand for. This isnt one of the crappy little [...] phones they build for verizon because they have to. It's [...], top of the line, supposedly. And it's awful. A disgrace, so let me fill you in on why. First a few things, just so you know where Im coming from : 1) Ive been a Nokia user for over a decade. Owned probably close to ten different phones. Always eagerly awaited the next one. I know the symbian s60 system pretty well, so my points below aren't coming from someone who doesn't yet understand the phone. 2) My last phone was the E71, which Ive had since it was released. If you are an E71 user, and love that phone like I do, and were just hoping for a few tweaks to make it even better, well, you are going to be immensely disappointed with the E72. 3) If you know nothing of the E71, (or even the E51, or E63) you should still read this, because even if that phone did not exist, the E72 in and of itself is a disaster. With that, I say : welcome to disappointment centrale! Wow. This phone ,the E72, unlocked US version, is like a distant [...] cousin or something to the E71. It sort of looks like the E71, but crappier. Right out of the box, feels crappier. Cheaper. You almost know it's made in china before you look at the box and confirm the "telefono hecho en China" (like they thought they could disguise it by writing it in Spanish. Morons. Let's talk build quality : So I thought, maybe it feels light and cheaply made because of the plastic, or because the battery isnt in yet. Maybe, right. Well, go to put the battery in - ick, here starts the bad experience with the phone. A flimsy little plastic tab that doesnt really release the battery cover properly. Plus they changed the neat design on the back of the E71 to something boring. And of course, as many have noticed, the back cover does not seat tightly. Yes, it's easier to open than the E71, but with the E71, you NEVER thought that one day the back cover would fail. And it didnt jiggle around. (Yes, this review is going downhill fast.) And the battery life isn't nearly as long as the E71. Next up, when you look at the back of the phone, you notice this THING jutting out. Ohhh, the camera, which is still only marginally better than the E71 (wont replace your canon, sorry), but now annoyingly bulbous and in the way. Why? On the side of the phone, the E71 had nice rubbery covers for the usb and memory card - this one, hard plastic, with the motorola style attachment that you can already see coming off months before it finally does. For those like me who want to use this as a modem via usb, but also put it in your pocket...ahh, yes, wait til that breaks off, then gets gunked up with pocket lint. Joy! But even better, try to open these things. You either have to have long fingernails, or use some sort of device to pry it open. Great. This pretty much assures you that you'll drop the phone one day trying to open up the usb tab. Speaker - incredibly tinny versus the E71. I'm embarrassed by the audio on this thing now. Sad. And they removed many of the really good audio clips, tones, etc, that were on the E71, and replaced them with garbage. Plug for earphones (headset) - go ahead and try it, then look at what you've done. Yup the plug seats at an angle, which just looks bad. Yes the top of the phone is sloped, but that doesn't mean the jack should go off at an angle. Four way key - very unpleasant to use (more below on this) - when you click it to the right, it sticks a bit, so if you next go to click to the left, it first clicks to get unstuck, then you can move left. Ridiculous. The center button, complete mush. No click sensation, just a mushy "I think I pushed it in" effect. Horrid. I can only hope that mine is defective, because this is completely unacceptable. But the sharp edge on the thing is by design. And it's awful to use. Did someone think that if they made the edge sharp, they'd force people to use the center optical scroll button? Main menu keys. This is probably more the fault of a stupid engineer, rather than an MBA. But who knows....on the E71, the four main keys are just that, four individual main keys. On the E71, they aren't. Perhaps it was for visual effect, but the key surfaces are all integrated, melding into a short stumpy capital "I" shape. And when you push one of them, like you often do with Nokia's operating system, you get a soft mushy response. No click. The bottom two have slightly more of a click feel, but the top two are mostly mush. FAIL. Now, granted the build quality is horrible compared to the E71, but the software, adios mios...the software. Business phone, right? Yup. E series. Enterprise. Well, this phone will put you out of business if you rely on it. In fact, you just cant rely on it. Email - with E71, you had two options, with your gmail and yahoo type accounts easily set up and very functional through Nokia Messaging. And your pop mail for work, like I have, could go through the other email system on the phone. Both worked fine, although the mail settings for the pop mail were not actually push, but rather every 5 minutes that it would check, so, no instantaneous email. With the e72, all the mail is routed through nokia messaging. That would actually be great, except one big thing. IT DOESNT WORK most of the time. Even when it does work, there is no option to view mail in HTML. Every single forking email you have to click once to open, then click again to view as HTML. And when you do so, what happens? Every email typically takes 10 to 30 seconds to load, if it loads at all. Disaster, unusable in its current form. Sometimes, when you open the program, and try to delete out your emails...they disappear with the (x) delete key on the side. Sometimes, they dont. Other times, a message that youve already viewed, try to open it again, nothing. NOT READY FOR PRIMETIME. Optical keypad - had to turn it off after a few days. Here is the problem...no matter how fast or slow or hard or soft you move your thumb across the area, it moves one item. This is NOT the functionality that makes a scrollball/trackball useful. Therefore, it serves almost no purpose. The only reason it is at all useful is that they redesigned the 4way pad around the optical key, with nice sharp edges, and made it really stiff too, so if you have to use it a lot, like I do, eventually it digs into your thumb and is quite annoying. FAIL. Web browsing - faster in terms of processing a page, and faster for scrolling around. But for some reason, many many times you click on the browser and it just sits, lifeless. You close it, start again, even when it says a decent signal with 3G. Nothing. Most of the time its unusable. Other times, you click on your bookmark...it starts going, then sure enough - invalid server name. Other times, you go to bookmark manager, and sometimes the bookmarks work, and other times, you click on them, and nothing. Plus, the menu items for additional browser menus are screwed up. You use the close button to close one of the window tabs, as you would on the E71, sometimes it closes that window, other times, it closes the whole web browser program and you have to start over. Added skyfire as a workaround, same problem with connectivity. Does not seem to want to pick up the ATT internet signal. FAIL. Now yes, many of these software issues will likely be resolved with a new firmware update. But when? If a person buys this phone, is already up and running with the E71, and thinks they are going to have a working phone, they are out of luck, so they are stuck with two phones. One, they just bought, but they cant use it because it's totally screwed up. And this is for the lucky people who have a phone with a build quality that, while cheap, isn't defective. I, on the other hand, am going to have to send mine back, because the fourway key is clearly screwy. But do you REALLY think I want to roll the dice with this phone again, given the potential for just receiving another phone with a different set of issues? No, I dont. This company can't be admonished enough for what they have done with this phone. Please please please, DO NOT BUY THIS PHONE. If you want to go down this road with Nokia, get the E71. The E72 should be discontinued, and we should all get refunds for this turd. 3/3/10 update : finally a firmware update, 3 months after Ive owned the phone. Result - mail still broken, web browser still flawed, phone still an expensive piece of crap. And now it's [...] less than what I paid for it, and freebies thrown in. Can you say RIPOFF? Next update will be when I contact Nokia for a refund/exchange. And one more thing was pointed out on this phone in recent days, to my embarrassment : the earpiece, at the top of the phone, is crooked. How's that for a nice touch?

I got my E72 2 days ago. I'm thrilled. It's a wonderful smartphone. Definitely the fastest one I ever had, after Samsung, Motorola and other Nokias. I was really impressed with how fast this cell works, for applications, contacts and any other operation. The QWERTY keyboard works, despite my fear before buying. Needs some time to get used to it, but in 2 days I already feel like I'll never be able to get close to a non-QWERTY keyboard. Ever. What the E72 needs to be perfect? More memory. I had a N96, with 16Gb mass memory storage, and slot for a 16Gb memory card. The new N97 has 32Gb of internal memory. So why the hell Nokia put only 250Mb of internal memory in this model? I had to give up more than half my playlists (mp3, aac, avi etc) to migrate for the brand new E72. The e-mail application, now. I use Gmail, and the configuration was so easy that my 5 year old niece could have done. In less than a minute, everything was working, and I receive the e-mails a few seconds after they were sent (I tested with some other e-mail accounts). I'm so excited the messages (SMS) and e-mails are now so easy to create, manage, send.... It's great! Other things I liked very much: - Excellent call quality: even when the volume is almost in the lowest notch, the caller can be perfectly heard. - GPS: Works great and it gets a position fix generally within seconds. The new Nokia Ovi-Maps app is great, a huge evolution compared to the previous version. - KEYBOARD AND TOUCHPAD: The keyboard is great. The new track pad navigation works for me. I read some reviews that criticize it. I honestly see no reason for that, maybe just the difference between scrolling up/down (the best) and right/left (no so good, but still works). Requires some adaptation at first, but in no time you get used to it. - UPDATES: Firmware updates worked great. No problems at all. Everything was working before, it all keeps working now. Conclusion: This phone is worth every penny. Wonderful.

Purchased the phone to replace an aging, kind-of crummy Windows Mobile 6.5. I received a beautiful specimen that I thought would last me a long time. How wrong I was! All was well until the a firmware update came out a few weeks after I purchased the phone, and my phone 'strongly recommended' me to update. Once I successfully updated, apps would stop working, I would get random lockups, and calls started to drop. Support is nonexistant with Nokia -- either you reach someone who can't help you, or you reach someone who doesn't speak English at all. Steer clear from the E72 -- it might seem nice and shiny, but it's a real dud.

Coming from a Windows mobile phone (HTC tilt), I love this phone. I have been considering the Tilt2, but wanted to try something other than a WinMo (I didn't find myself using a lot of WinMo features/apps that called for another similar one). iPhone was out of question as I wanted tethering, better battery life and dedicated keyboard. I have been using it for 3 weeks now and liking it more day by day. Few things before moving to Pros and Cons of the phone - This phone is not for people that like simplicity of touch screen phones (like iPhone). There is a learning curve in using this phone's features and the shortcut keys. But, imo once familiar with the functions/shortcuts one can do things a lot faster than a touch screen phone. Pros **** 1. Looks sleek and professional. Call quality is excellent and plenty loud. 2. Keyboard feels very good even though the keys are slightly smaller. They have a nice feedback when pressed. 3. Shortcut keys! There are quite a few shortcut keys on QWERTY keyboard to control phone functions and inside applications. While this feature has a learning curve, I found it very useful once learned. 4. Snappy performance. Very fast and responsive. 5. OVI MAPS for Free! - this is simply awesome. Now you can have a GPS with maps for as many countries as you need, for free!. Below is a mini review for this feature to explain it better. a. The GPS locks on the position very fast while using A-GPS. Most of the time within 10-15 sec I have a lock on the signal. b. GPS interface is very good and user friendly (I have used the latest Garmin and Magellan). c. Features include lane assistance, auto zoom in/out based on turns/directions, voice guidance, Speedometer, 2D/3D maps, route overview etc. d. The map size while getting driving direction is a bit smaller on E72, due to smaller screen. Pretty much only 2x2 inch space is used to show the map and rest is used for other information. It might look better on Nokias with larger touch screens. In spite of this, the auto zoom in/out makes it easier to view the map details. e. I compared it side by side with my Magellan and found it to be pretty accurate. E72 was faster in getting the signals (perhaps due to A-GPS) 6. Wifi - Works wonderfully and connects to my home network with WPA2 security without any problems. Once connected, I can turn off scanning to save battery Life 7. Screen is very bright and readable in direct sunlight. 8. Battery life - I can wait for 3 days (may be 4 if I wait for the phone to die on me) before I have to connect it to charger. I use Push emails (18 hrs a day) and stay connected to my home wireless network most of the time and occasional use of phone for talking. Even with heavy use I expect it to last at least for 2 days. 9. 3.5mm headphone jack 10. Comes with a 4GB micro SD card. 11. Decent 5MP camera and nice outdoor photo quality. Indoor photos are just OK (most cellphone cameras are the same). Cons **** 1. Screen resolution is not great when compared other similar type phones (E.g. Blackberry bold). Would have been nice to have higher resolution on such a bright screen 2. Speaker phone volume is not loud enough 3. Mail for Exchange - The version on phone is not bad, but it could be better. This is the only application that runs slow on this phone. It takes good few secs for it to open a mail. As it does not load the mail in HTML format automatically, the readability suffers. I had to scroll 2-3 pages to read a few liner mails. Got Roadsync (version 5) for discounted price from OVI store and loving it. It addresses all the problems with Mail for Exchange. 4. Optical trackpad is not very useful (even after setting sensitivity to high). I found using the D-pad quicker. 5. Micro USB connector and shortest cable - the USB cable that came in the box is approx 7inch long. For such highly priced phone it would have been nice if Nokia included a good quality longer cable. Also, I would have preferred a Mini USB instead of Micro. Micro USB feels a bit fragile and I feel like I might break it if I'm a bit careless when connecting. Perhaps, the thinner case was a limitation to include a mini USB. The phone crashed only once till date and that was when using the Mail for Exchange. I blame it on the application for the crash and not the S60 platform. Browsing experience is not as great a touch screen phone/phone with larger screen. But, there is always a compromise on size vs. features.

With one word: NO. After owning and E71 for over a year, which for me was by far the best phone that I have ever used, I was really excited about getting the new E72 since it featured a 600Mhz CPU which seemed to be my main and only issue with the E71. However the CPU was the only upgrade in this unit and almost everything else seemed to be in fact a downgrade. As mentioned by another reviewer this phone has serious stability issues. The FP2 OS is extremely buggy and crashes, reboots and freezes several times a day. Nokia really needs to work on a new firmware to correct this. Below is every quality of the phone that I could think of as compared to the E71. HARDWARE ----------------------------- BUILD QUALITY: Definitely not as solid of a feeling compared to the mostly metal E71. The D-pad feels like cheap plastic and it has some free play. The back cover tends to move occasionally when you are holding the phone to your ear. SPEAKERPHONE: Very poor quality compared to the E71. There is very noticeable buzzing near the maximum volume, even with high quality music files. Calls on speakerphone at max volume are plain annoying due to the buzzing. On top of that the speaker is not as loud as the one on the E71. CALL QUALITY: Excellent call quality except at the maximum volume where the call speaker also becomes distorted. KEYBOARD AND TOUCHPAD: The keyboard feels slightly better than the one on the E71. The buttons seem to give out somewhat of a better feedback. However the E72 is slightly wider than the E71 which makes it a little harder to type on with one hand. The new track pad navigation provides a very inconsistent performance and it is not even close to the one on the newer blackberries. Scrolling up and down is perfectly fine but scrolling sideways becomes an exercise. The good news is that the original directional pad like on the E71 is still there so you can just disable the touchpad if you hate it just as much as I did after a week of usage. CAMERA: It is still a cell phone camera so keep your expectations low. It takes decent pictures and the quality is about the same as the E71 but with 5 megapixel images and slightly wider lens. The camera application now has built-in panorama mode. Video at 640x480 is plain horrible. The flash on this phone is actually pretty decent. One thing that was very annoying to me is that it uses a very bright focus light(AKA The flash) which makes focusing at macro impossible if you are trying to take a picture of something with brighter colors that reflect more light. There is no way to disable the focus light either, not even in macro mode. Nokia should think about this as well. BATTERY LIFE: There is simply nothing like it. Except the E71. The battery life on the E72 is also exceptional. I am able to get 2 to 3 days of very heavy usage on it, including 2 to 3 hours of talking, 2 hours of browsing and some text messaging. I have not seen any other phone in this category which gets even close to these stats. GPS: Works great and it gets a position fix generally within 5 seconds. It seems a little faster than the E71. The E72 also has a compass. SOFTWARE ------------------------- This is the bad part. FP2: Aside from unifying various internet connections I really did not see much if any of an improvement in this version of the Symbian OS. In fact it features some ugly menu transitions and it has a lot of stability issues. You would get out of memory error with a subsequent freezing at least a couple of times in a day and reboots and total freezes which require battery removal are not uncommon either. APPLICATION UNLOCK: Yes, the phone is hackable with HelloOX 2 and up. WEB BROWSER: The browser is definitely improved from the E71 afar as rendering and navigation goes. However I was never able to complete even ONE single browsing session without this thing crashing and just exiting in the middle of something. It would have been great if it did not crash. E-MAIL: About as bad as the client available on my first T-Mobile Pocket PC with Windows Mobile 2002. Although that one was a little better than what Nokia has provided. It is almost 2010 and Nokia still does not have an e-mail client which supports in-line HTML. The Nokia messaging software and service is plain horrible. After 3 days of usage I just cancelled my account and went to using webmail. It is really that bad and this is unacceptable for a supposed "business" device. As an alternative, I would recommend Emoze. Their software even partially supports in-line HTML. If you have Hotmail, you can download Windows Live for Symbian. It works really well. PODCASTING & INTERNET RADIO: Missing!!!???! Very disappointing. SIP CLIENT: Missing!!! The SIP settings are there, but there is no client. So forget about gizmo or any similar service unless you are using a third party client like Nimbuzz or Fring. OFFICE APPLICATIONS: This is one positive category. Quickoffice features a free upgrade to open and edit Office 2007 documents. Nokia has also added Wpresenter, Multiscanner and Font Magnifier as standard applications. -------------------- Overall the E72 is a mixed bag for me. It delivers on speed and the browser is well improved but the stability issues, missing software and some other quirks make this device seem like a downgrade. If I was aware of these issues it is likely that I would have stayed with the E71. So if you are in doubt, my advice would be save your money or at least wait for a firmware update which fixes the stability issues. I hope this was helpful.

I upgraded from a Nokia E71 (which was an unbelievable upgrade from my previous experiences with Blackberry), and for some reason I was expecting that same leap from the E71 to E72. However, I soon realized, after using my E72 for the past couple days, that the E71 did in fact spoil me. The E72 is still no doubt an amazing phone -- along with the E71 and other top Nokias, it's still in its own little league above the Blackberries and other smartphones -- but I'll admit I was slightly let down. If you are looking to buy a Nokia (or any phone) I'd definitely recommend the E72. If you are a huge Nokia fan, then fine, upgrade. If you're happy with your E71....then I'd really think about it (or at least get your hands on one in person). The E72 is much faster, the camera's awesome, and it's still a beautiful phone. BUT you should know a couple things: -The construction is not quite as top-notch as the E71. It's a little lighter, with some metal replaced for a sort of heavy, hardened plastic. I've heard of the battery panel being loose, but I haven't run into the problem. Mine was made in China, while my E71 was made in Finland, although it seems there can always be problems no matter where it's made. -The optical pad is a nice touch (it takes some getting used to) and, occasionally, it can misinterpret your choice to click to the side for a sliding movement. But overall I'm getting used to it (and if you really don't like it you can always switch it off). -I do notice the slightest high pitched buzz when the volume is turned up and the sound coming from the other end of the call is on the loud side. The E71 never had this problem. I take it the speakers were either downgraded or because of the extra plastic there's some sort of vibration (could just be my model). UPDATE: Seems the speaker just needed some "breaking in" (strange, I know). This problem is no longer present. However, still not the best volume in speakerphone mode. ***Overall, I'd say if you're looking at the E72 compared to any top smartphone, this is an excellent choice*** IF you're looking at the E72 and E71 side by side, it is THEN that you start to notice the little details that I mentioned above. True, there are a few more plastic pieces than the E71, but when I think about the Blackberries and iPhones, you're never going to get the same quality you got with the E71, and the E72 is just a notch below that. E72 is a 4.5 star phone. E71 will always be the best phone I've ever owned.

As many other raters have stated the features of this phone are excellent. However, the assembly quality is questionable. I purchased two of these phones both of which have dust & blemishes on the underside of the screen/faceplate which appear as dead pixels or black specks on the screen. One of the units is so bad that I am returning it for a new exchange since I really like the phone. Amazon.com has been very cooperative and is expediting the exchange. Hopefully, the new phone will not have the dust and/or blemishes like the first phone. I upgraded to the E72 from the E71 which I also purchased from Amazon.com. The E71 was blemish free. Update: I received my replacement unit yesterday. I am pleased to report that this unit although not perfect, is much better than the original unit. Update: The replacement unit performed flawlessly for the first four weeks after I received it. It is now shutting off on its own and the screen displays a bright red spot when you unlock the keypad and the display starts to return from power saving mode. I've had this phone seven (7) days beyond the eligible return window so I can't return it for a replacement. I would not recommend purchasing this phone. As a result I have changed my rating to one (1) star. I should have kept my E71.