is there an actual list of what vehicle, transmissions, etc it can read?

It actually has a coverage list of vehicles including models and year, you can tell us the spesific information of your car and we will confirm it for you.

Why launch tech usa told me that they don't sell this tool?

Dear friend, Please notice our products are all original from Launch Tech, which is the headquarter of Launch, and Launch Tech USA is only an oversea branch of Launch Tech in USA. Actually, we are competitors with Launch Tech USA, therefore, they will not offer any after-sale service to customers who bought the product from Amazon, please feel free to contact us anytime if you have any problem in using the device!

I have a 1999 chevy crewcab ls2500 4wd 5.7 gasoline v8. will it read transmission codes,will not go backwards. regards, steve.

Yes it should. 99 and 2000 model year trucks are notorious for that problem. The problem normally shows up after the truck sits for a week or more. They were leaving the factory new like this. Not sure if there ever was a exact diagnosis to the problem. Usually after idling and warmup for a few minutes and placing the gear selector in and out of reverse it will work, may clunk and jerk. If you research that year you might find some explanations. Other than that if it hasn't sat for a period of time you may look for the transmission code. It's a pressure issue and solenoid. Like I said the 2500 were leaving the factory like that and GM knew about.

Who can help me with updating this scan tool？ I tried twice but failed.

About Register & Update: Step 1: Connect the scanner with PC by Card Reader. Enter the device menu "Help--Tool Information" and take a photo to record the information displayed. Step 2: Download update software from 👉https://eninfo.x431.com/prod_view.aspx?TypeId=68&Id=193&FId=t3:68:3 👈on computer. Step 3: Click the "Updating Tool Download" and follow the message to install the client software on computer. Step 4: Insert the TF card into the card reader and insert the card reader into your PC port. It will read the product "Serial Number" automatically. Step 5: Hit "Device Upgrade" to enter the register page, type your email info , check the "Register Code" on the photo you take before. LAUNCH Creader VII+ update manual : https://m.media-amazon.com/images/I/91PdcGwvZKL.pdf LAUNCH Creader VII+ update video : https://youtu.be/ucpaYA8IGyA Updating software is Compatible with PC with Windows XP, Windows 7, Windows 8, Windows 10. Not Compatible with IOS system. If you have any other problems, please feel free to contact us via Amazon messaging or Frequently Asked Questions. We are glad to help you.

Brand	LAUNCH
Operating System	Windows
Language	English
Automotive Fit Type	Vehicle Specific Fit
UPC	610731239145 013213004765 713830339799 761460681023 884508001253 724190786796 713830346216 713830340818 713830345837
Global Trade Identification Number	00610731239145, 00884508001253
Manufacturer	LAUNCH
Model	301050116
Item Weight	1.38 pounds
Product Dimensions	9.2 x 7.8 x 1.7 inches
Item model number	Creader VII+
Batteries	1 Lithium Ion batteries required.
Is Discontinued By Manufacturer	No
Manufacturer Part Number	CRP123+B00BGH0EAC

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