neabot Q11 Robot Vacuum and Mop, 4000Pa Strong Suction Self Emptying Robotic Vacuum, Wi-Fi/Bluetooth Connectivity, APP & Alexa Control, Multi Floor Mapping, Ideal for Pet Hair, Hard Floor and Carpet

I work from home so I don't have time to physically clean during the day. This is the second robot vacuum I’ve ever had, and I love how quiet and easy it is to use out of the box. It works great when picking up dirt, cat litter and even cat food off the floor which is where I need it the most (I have a messy cat). The app is extremely helpful! It allows you to schedule cleaning times, adjust vacuum suction power, shows you vacuum water levels, and more importantly, you can control what rooms to clean by tapping on the app’s visual map display which shows each room in different colors. You can basically control everything from your smartphone! Talk about practical.With the app, you can schedule cleaning times by zone, room and even do spot cleaning. You can turn on phone alerts to notify you of any issues the vacuum encounters while cleaning your house too, and it keeps a record of any issues it had during operation. I also love that it’s very quiet so you can schedule it to start cleaning before anyone is up in the morning or late at night, and it’s very thorough when cleaning. I’ve seen it go back and forth making sure each section as it thoroughly cleaned.My favorite part is the self-emptying dustbin which means I don’t have to empty it myself. It worked great on my laminate floors, and area rugs, which surprised me because I expected it to have issues getting stuck on the rugs around the house like my other vacuums. Battery life is pleasantly long, and it never had issues finding its charging base. The mopping function is great because it cleans dirty spots as it goes which means I can postpone mopping the entire house every week. ;-) Overall, I’ve had a great experience with Neabot Q11, and look forward to having it for a long time. Great value for your money, and if you work from home like me, it's nice to get some help around the house without issues. Totally worth it.

Update on Sept 29, 2024 after a replacement January 2023:My Gigi Robot has died, lasted about 18 months. Started by not finding the rooms or the charger, and then just completely dying. Not sure if was a hardware or software issue or battery. Unluckily I had Asurion for repair or service, but got e-mail & SMS that it was unrepairable and they are sending me a refund on my Asurion cost. Kicker is that is an Amazon Gift card for the Asurion cost, and not refund to my credit card. I have also sent an SMS and e-mail asking if they are sending me the robot back, but so far no reply.Sept/Oct-2022:This machine worked great for 6 weeks. My floors were always dust free and were robot mopped and only having to do cleaning & mopping in hard to reach places (behind toilet bowl, small spaces). The only issue, which I then made it into a no go zone was underneath a dresser. The bottom of a bar to give the dresser strength is at the same height of the top of the robot and since the robot is moving, several times the robot managed to wedge itself underneath.The issue that started yesterday was a "water pump" issue and the Q11 would atop working in the middle of the cleaning. This prompted support call to Amazon which recommended a full reset, but all with no luck. The first phone call after reset I thought issue resolved to reappear some 30 mins later. I have also emailed Neabot and almost 18 hrs later, no luck with them. Waiting to hear from Neabot support.I do think that the first 5 weeks of honeymoon period it was 9/10. They do need more people to handle support/troubleshooting. The app is good although remote control is slow. Their user manual & website are very basic. Could use a lot of improvement. Would I buy again ???...Great question

Bought as a Christmas gift in 2021. Set up Neabot and used as vacuum, we did not use the mop function. As many have noted, the app is clunky and not the easiest to use. I was able to set a few nogo zones and it worked fine. After 3 or 4 months, it started making a horrible noise when it cleaned, to the point where we just quit using. After another 4 months, I set it back up and tried again. Same noise, but I ran it for a couple of months and put up with it. I did have some other issues with it that had not been there before such staying connected to wifi, suction power and the brush would come off every time it cleaned. With about a month left on warranty, I emailed Neabot customer service (only option) not expecting much. But they were very responsive through email, very communicative. Some of the best service I have ever had. They requested pics and/or video, I sent them. They ended up sending me a new vac unit on their dime. It has only been a couple of weeks but the new unit is working very well (app is still clunky). Quiet, powerful, and brush has stayed on.

At first all was well, but when we tried using the mop feature for the first time it did not work. No problem, we contacted Neabot through email and they were extremely accommodating. After a little back and forth emails trying to troubleshoot and taking photos, they sent me a new tank. We tried that tank and it did not work either, so we then figured it was an issue with the vacuum, no problem at all there either. We sent the unit back and a new one was shipped right away. The mop does work well in this one, it doesn't scrub the floors but it pretty much really picks up any remaining dust that may be on the floor. The vacuum power is just as good as my stand up shark. I would totally recommend this product to anyone.