HPSmart Tank 6001 Wireless All-in-One Ink Tank Printer, Scanner, Copier with 2 years of ink included, Best-for-home, Refillable, AI-enabled (2H0B9A)

I bought this with one eye closed, as I was leary about taking a chance on another tank printer. Until recently I've only owned HP, but when I started printing nearly 300 2-sided community newsletters each month and I became frustrated with the fact that I was having to wait up to two weeks for my ink to arrive through the subscription (hp became notably slower after I upped to 500 pages per mo). Once I started having printhead issues I was wasting even more ink & subscription pages. I bit the bullet and bought the Epson Ecotank 2850. HUGE mistake. The way they can maintain their claims of long lasting ink supplies is to severely limit you on your ability to adjust print quality. Unlike HP, you have very little control. I ended up keeping my old HP Just for color prints and fighting with it each month because the Epson colors looked faded and muddy compared to the crisp bright colors HP puts out. Sadly, it gave me the last of what it could offer me half way through this month's printing and I had no choice but to start shopping for a new one. I was insecure about another tank printer, fearing I would run into the same problem I have with the Epson, but WOW. The attached photo only slightly shows the difference in quality of prints but I promise you, the in person difference is striking. Plus, the HP ink bottles & tanks are substantially bigger than the Epson so I expect they'll last longer. The set up was a breeze. It connected automatically and the set up instructions were so detailed that a toddler could probably do it. If you're torn about whether or not to try this printer, I encourage you to go for it. It's really that good.

I think HP brand name is not something I can trust on now.I bought this printer in Nov 2023, and had some trouble with connecting to Wifi in between.But usually a reboot would fix the connectivity and was able to print again.Another issue was that the Attention LED used to blink occasionally when I try to print and until I disconnect power and power it on it was never able to print anything. I should have complained about it long back but I didn't. And yesterday it stopped working completely. Even factory reset could not make it work. Luckily I was still under warranty so I decided to contact Customer service last night.I followed the instructions and reported this, and got a Case Id. I was assuming someone would email or call me, but This morning I saw email notification that the case is closed. No update, no resolution. Nobody tried to contact me. What are they trying to do??And today I was trying to contact the customer service, it took me 1 hr to navigate through and get past their stupid chatbot which cannot understand anything at all. Finally once the live agent started they were able to troubleshoot for the next 30 min or so and get an a replacement part ordered. I will update once I get the replacement part to see if it really gets fixed.Another thing with this printer is that you can keep hearing a small squeeling noise continuously from the printer, even when it is not doing anything at all. I am thinking this is one of the other hidden issues I may have to worry about soon. I asked the customer service person, but they just said to contact after the replacement printhead comes and is replaced.I feel they just are not interested in helping to fix issues.Overall I feel like I should stay away from HP printers from now on. (Its sad to see that once such a great brand is falling to this low).Update on 10/16/2024I got the replacement printheads, and guess what, replacing them did not help to resolve the issues. the printheads are not detected or something else is wrong, I am not able to print anything at all. The LED display still shows the black cartridge missing icon flashing.Contacted HP customer care again today and spent > 1hr to explain this and try to get a resolution for this. And they are sending me a replacement unit, but to send the replacement, I have to get the old one returned first. (They will send me the box and label but its going to take a few days). And then another few days for them to get the printer. Only then they will send you a replacement printer. They said approximately 2 weeks, but I doubt. that. All these days I don't have a printer at all.And now once I get the replacement part, I get the warranty transferred to the new replacement unit, meaning only till the original warranty expires. If this new unit fails the same way or with a different issue after that I am on my own, throwing all that $$ down the drain.At the minimum they should have offered to extend the warranty for the number of days I did not have a printer (from the day the case was opened to a replacement was received).I have now made a decision to stay away from HP printers forever.My last Canon Inkjet was excellent. It never gave me any complaint at all since I bought it in 2009, till now. The only reason I bought a new one was because the Canon printer was end of life already and they dont have drivers that would work with the newer OS.Update 10/25:Waited for 3 days for me to send the box and label and they gave me conflicting information in each emailone email with a fedex label said I have to send the shipment first to them, (no mention of box or anything that they promised to send me ).Right after that they send another email stating they will send me the new unit first and I can send back the old one in the same box once I get it.Both of these conflicted with what the customer service said, but I waited for 3 days and since I didn't see any updates I contacted customer service again. After some back and forth they said they will send me a box to send the old one back. But it was too slow, so I was able to scavenge some other shipment box, pack the printer and use the shipment label they sent via email to send the defective unit back.And they received it, but no update even on the next day.So I asked them via customer support chat again and they said it would be updated withing 2 business days.Still no udpate and when I contacted them again, now they are claiming that it will take 15 days for them to process the replacement and that time starts when they received the defective unit (Oct 23rd morning). Which means I am out without a printer till Nov 7th.In my opinion, with this kind of customer "service", there is no point in giving warranty for a product. If anyone out there is in the process of getting a new printer, stay away from HP. In my experience, their printer don't last, and they don't provide any customer service at all. All their customer service department does it create tickets for their service center and there is no way to contact anyone there to see what is going on with your repair order. Better go with any other printer and they should work. Even if it does not work after sometime, its cost effective to return it (and pay the restocking fee at amazon) or even thrown it away and get a completely new one. It would still be cheaper and less stressful than dealing with HP customer service.

I bought this printer after wanting to decrease my ink cost from a laser printer. I expect my print quality to be high, and I figured I wouldn't be able to find a quality printer.Boy was I wrong! After trying a few other brands with liquid ink, I bought this one and it did not disappoint. The ink is super easy to install, and the quality is near laser, but it's difficult to know the difference! I bought this so I could print my own cards for birthdays, anniversaries and anything else. Now I'm printing quality cards that I make myself, and I couldn't be happier!Once my husband found out I wasn't worried about ink consumption and how cheap the refills were, he's printed hundreds of pages of color for his classes, and they come out just beautiful! He wasn't too sure about me wanting to upgrade to a color printer, but now he loves it as much as I do!I have only used the scanner a few times because I have a document scanner that does more. However, the scanner works fine for larger or book scans. If you don't have another scanner, you will like at least having the option to scan.I especially like this printer over its larger models because the paper is SUPER easy to load! The larger ones need you to remove the entire front of the tray before putting paper in. This one you just take a stack of paper and slip it into the front of the paper tray. I can load it very easily from my chair without removing any parts.The printer connected to the wireless network pretty easy, and adding it to our phones and other computers was a breeze! I do notice every once in a while when the network is having trouble, it will scan for wireless networks and disconnect & reconnect. That usually isn't a problem, just something for you to know.After owning the printer a few weeks now and printing about 400 sheets of color AND about 50 greeting cards, the ink still reads full. I'm really looking forward to saving money on ink.I use the IP address to connect to the printers' interface, and I love that more than its software. Both work fine and similar.I highly recommend this HP SmartTank Printer for anyone who wants to save on money and have quality printed products.