How long does it usually take to ship? And how can I contact the seller for more info on shipping?

I’ve have ordered item on 15 Nov22 . After mulitlple communication I have not received response and suddenly cancel order. It was thanksgiving week deal and 50% off now same item available with regular price and they requested to order with regular price. Very bad customer service. Stay away from this seller

Is this a scam? i'm reading a lot of the reviews asking this. how do i contact amazon?

I wouldnt call it a scam because they ship them mattresses out and you do receive them but they aren’t very good at all. I would only order if you need bare minimum and you don’t mind them being extremely uneven. Better for scrap foam.

Contains Glass fiber on the tag ?

If it does that is normal for the lining of memory foam mattresses especially cheap options on amazon. it is a cheap fire barrier. there are options that are more expensive that specifically don’t use fiber glass.

Where does this seller get off lying to Amazon saying they are no longer active sellers on this site, just to cancel my order and triple their prices?

By Christina Rogers on April 29, 2023

Desertcart Logo

Deliver to Panama

For best experience Get the App

DOWNLOAD THE APP

WE SOURCE ITEMS FROM

UAE
UK
India
USA
Japan
KOREA

Customer Services

About Us

Customer Support

Description

❄️ Sleep smarter, not harder — cool comfort meets certified support!

UNIVERSAL COMFORT - Medium-firm, body-contouring foam supports all sleep positions with pressure relief.
STAY COOL ALL NIGHT - Ventilated gel memory foam regulates temperature for uninterrupted sleep.
EFFORTLESS CLEANLINESS - Breathable, removable cover is machine washable for easy maintenance and freshness.
SPINAL ALIGNMENT BOOST - Ergonomic design cushions pressure points and promotes proper spinal alignment.
CERTIFIED SAFE DURABLE - CertiPUR-US certified foam ensures no harmful chemicals and long-lasting stability.

The FDW 8 Inch Full Mattress combines 2 inches of gel-infused memory foam with 6 inches of high-density base foam to deliver medium-firm support that adapts to all sleep positions. Featuring CertiPUR-US certification, it guarantees a safe, chemical-free sleep environment. Its ventilated gel foam enhances airflow to keep you cool, while the removable, washable cover ensures easy upkeep. Perfect for professionals seeking restorative rest and hygienic convenience.

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.