SWU16L

Excellent, did the job perfectly. Easy to use and empty.

Really good tea urn. Bought this for our office and workforce of 6.Works really well and keeps everyone full of hot drinks

Nice and big, boils fast, easy to use and looks good

Good urn a a good price.

I open our garden to raise money for NGS Charities and therefore offer teas/coffees. In past years I have relied upon the constant boiling of kettles but this Swan 10 Litre Catering Urn has brought new meeaning and efficiency to 'Refreshments Served Here'.It is unlike any water boiler that I have seen in the past because it is designed to blend into even a small kitchen, like mine. When it is required, it sits neatly on the worktop and is very easy to fill, boil and senses when to switch over to simmer stat to prevent wasted electricity. When it is not required it is easy to empty and does not take up an inordinate amount storage space.This is the first Water Boiler that I have ever seen that does not condensate and leave the room and walls running with water, even my kettle used to give me grief when it was constantly being boiled up, not to mention the fact that it never held enough water to accommodate an entire order, and then had to be replaced with a new kettle a couple of weeks later as it was not up to the job. Anyway, back to the Water Boiler; I had read in the literature, before buying, that it had a specially designed lid to prevent kitchens and the like from condentating, but I was sceptical as to whether it really would live up to my expectations - trust me, it does. Whilst I am on about the lid, it has a locking turn to prevent anybody accidently trying to pull it off when it is in use.I had been concerned about the 'tap' because there was some comment in buyer feedback about the older machine with its metal tap (I believe that it the one that is often featured in the promotional photo) as opposed to the newer urn with a black plastic tap. Mine has the newer tap and all of my helpers agreed that the urn has revolutionised our ability to 'do teas and coffees for garden visitors' Indeed if I have a family tea party I will not hesitate to put my urn into service as it happily produces boiled water for hours on end (although please remember to check on it part way through a busy event to ensure it does not want topping up!) Each time I use it I have it switched on for approximately 8 hours.My final comment is that my feedback relates to the SWAN Catering Urn (I purchased the 10 Litre which is perfect) as I do not believe that all manufacturers have the anti-condensate facility and this is essential if you do not want water running down your walls oh, and don't forget to support the National Garden Scheme - Gardens Open for Charity, because you could help us to raise lots of money for very good charities, and who knows, you might see a Swan Urn in action so that you can judge for yourself!

Bought this in September 2024 just blown up!! Smoke coming out of on/off switch. Surely they last longer than 11 months

We have had two of these now and they work better than the other brands. That said, I do not know why they even make these, they all break after a few months. The first one worked perfectly for a while. I descaled it and did all the maintenance. After a while, the green light stopped working when it reached the shut-off temperature. Then, the rocker switch (ON/OFF) started acting funny. Eventually it would not stay down at all, so just entirely stopped working. That one lasted from October 24 to August 25.The new one, barely a dribble comes out of the tap. No idea what is causing this, I may have to return it.We have now owned three of these machines and I am at a loss how these companies can stay in business with the build quality of the items. I am old enough to remember when things actually WORKED and did what they were supposed to. And if they broke someone came round to mend them for a small fee. Everthing could be mended.

Bought this for local church gatherings, it heats up in around 30 minutes and runs unnoticed in the vestry during services, no huffing and puffing or bubbling to interupt the bish, and no clouds of steam to set off the fire alarm. Good capacity (easilly fills 40 paper cups) and quick heating means that it copes well with large numbers of people. Evidence of scale on the bottom after a few uses but this wiped off easilly, popped a couple of kettle de-scalers in (the wire mesh sort) and now runs very cleanly. I am sure that it will provide a good many years of service as long as we follow the guidelines to watch out for scale build up inside the urn and around the tap. Very good value, don't bother looking elsewhere unless you are providing for cathedral-size crowds.