Litter-Robot 3 Connect by Whisker, Grey - Automatic, Self-Cleaning Cat Litter Box, Helps Reduce Litter Box Odors, Works with Almost Any Clumping Litter, WhiskerCare 1-Year Warranty

The machine itself works fine, but the app is horrendous, I can’t add a pet profile and the thing itself, the robot, does not show up on the app even after successfully adding it. You can also forget about support helping you out, they just give you the run around and give basic responses like “have you tried turning it on and off again” “have you tried deleting the app” for the price point it’s at, it’s not worth it, go get a cheaper one, it’ll come with a better app and possibly the same level of functionality. AVOID!

I was worried about buying this due to the cost, but I’m so happy that we went ahead and bought it. We have four cats and it works wonderfully for multiple cats. Two are pretty chunky and they fit just fine. It has cut down tremendously on the cost of litter as well. One of our cats absolutely refused to poop in the litter box if there was poop in any of the litter boxes around the house so regardless of how many times a day I scooped the traditional litter boxes he would constantly poop in the floor next to them. We haven’t had that issue since purchasing this one. We’ve had it for about a month now and the cats took right to it with no issues. There are many helpful tips and tricks on the Internet if you’re struggling to get your cats to use it initially. We planned to buy litter box attractant just in case they were hesitant to use it, but thankfully, we didn’t need it. We did switch to a low dust litter per the recommendations of some litter robot owners I found on Reddit due to the possibility it can mess with the sensors. We use tidy cats, free and clear (not the lightweight version that’s very important to keep in mind). I didn’t see the need to switch to the more expensive versions of the low dust. Litters people were recommending because my cats have always done well using other versions of tidy cats. I also don’t buy the litter robot liners they sell. I just buy the white kitchen trash bags in bulk and those fit perfectly and are much cheaper. I haven’t had to contact customer support at all. The only issue I had was connecting it to Wi-Fi, but that’s because their directions aren’t clear with how to do it but once I googled it, I found out you have to hold down the empty and cycle button at the same time to get it to connect. The Whisker app is very helpful in letting you know when the waist drawer is full and also letting you know initially and how often your cats are using it. We were able to track that our cats were actually using it the first few days we had it that our cats were actually using it. Also, if you have cats that like to kick litter outside of their traditional boxes, this is definitely a game changer because I’m not having to sweep multiple times a day. They barely track anything outside of the box now. I definitely recommend it. Having four cats I do have to change the liner in the waist tray every three days but that’s really not a big deal because the trash bags I buy for the waist tray are really inexpensive. I’m definitely happy I decided to go ahead and buy this. I absolutely love it and I’m planning on purchasing another one to replace the other traditional litter boxes we still have around the house. Also, you can’t beat the optional extended warranty they offer for a low price. I was considering other cheaper brands before I purchased this one and I’m glad I went ahead and spent the extra money on this because you really can’t beat the quality of this one.

I've read other reviews trashing this, and I believe it's because they didn't know how to use it, or didn't have the patience to work with it. I have to admit, it took a bit to work as it's not as simple as just setting it up and plugging it in. It has some quirks, but once you get the hang of it, it's easy to operate and now I barely touch it unless I need to empty out the pan, or the occasional restart because the WiFi for the box crashes. Quirks: 1) If you put too much litter, it will think another cat entered the box as it's cleaning (detecting weight). It's best to keep it a bit below the line rather exactly at the line, because clumps will add more weight to it and could stop the cycle. You can also manually cycle it if gets stuck, from the box or the app. 2) The cycle will stop when another cat uses it before the cycle starts, or even during. Just let it do its thing after awhile and it will clean itself. 3) The box will not continue if the pan is full, and the blinking blue light means to empty it out. If you get this box, you should install and use the app. You can turn off the light on the inside, change the cycle timings and more. I believe my cats were initially afraid of the light inside, as they usually have a box in the dark. To get all 3 of my cats to actually use this this took some real patience: The 1st day none of them use it, they just peeked at it and walked away. The 2nd day a cat used it, but when the machine cycled, all of them freaked out and none of them used it the rest of that day. Instead one of the cats left a #2 surprise next to the box. The 3rd day another cat or two used it, but overall they only used it once a day. The third cat started peeing everywhere in the house, and I had to clean it up. The 4th day cats are using the box more except one which keeps peeing and pooping outside the box. I had to do more clean up, but the other cats seemed to have made peace with the box. By the 5th day and ever since, all cats now use the box regularly and not one of them peed or pooped outside the box which is a good thing. A week later they've started using it multiple times a day and now they don't freak out when they hear it cycling. They'll take a peek, but otherwise will ignore it. After the break-in period, the box has become totally worth it. I also want to add that so far I saved $100 in cat litter for three cats since dumping it all out was the easiest method of cleaning their old box. In fact it took 4 weeks just for the littler to run low enough for me to have to buy more, and that was with an open box of litter that wasn't even full. What makes it worth it all is that the tray easily comes out, just pull the liner out (if you're using any) and throw it away. To me this was totally worth the cost and I would definitely recommend and would even buy another whenever it comes time. And the app is good too.

We purchased in September and it has never worked as described. It takes a while for cats to get used to it, so by the time you realize there is a problem and work with the company to try to fix it the return time has past. Our cats took about 6 weeks to start using it regularly. When that happened, we quickly realized that the machine was not cycling properly. We thought it was an occasional glitch, but after a few weeks of noticing that it only cycles every few times, it would sometimes stop mid-cycle, or that it would reset and dump all the litter, we reached out for help. We also tried downloading the app, which doesn't work at all. The company was quick to respond and asked us to send specific pictures, which we did. They recommended filling the litter below the fill line, not at it, and they said they noted damage to the back of the Unit from shipping so they promptly sent out a new piece to replace. Unfortunately, none of this has helped. We are still having to manually cycle the machine often, and sometimes we actually have to unplug it for a bit and then reset it to get it to cycle. The bottom tray doesn't even catch everything so we are still having to pick up stuff that missed the tray. It was just easier to scoop! We have pet sitters coming and have decided to put litter boxes back out because it will be easier than describing all this to them. We really want to love this product. It's a great concept, but it isn't saving us time, headaches, smell, or money so I can't recommend it. It's a big investment that you won't get back. UPDATE 04/22. Company is great about sending out new parts when they think that's the problem, and are very responsive. The problem is that this litter box is a complete waste of time and money. 7 months we have been dealing with nothing but issues. It will work for a bit and then will start having problems again. Keeps going into sleep mode on its own, keeps failing to cycle for several reasons. Just went away for the day and came back to a litter box filled to the brim and smelly! More times than not we have to scoop it out manually....I can do that with a $5 litter box! Absolute piece of garbage. DO NOT BUY IT! By the time your cats start getting comfortable enough to actually use it, your return time is up, and that's when you start realizing IT DOESN'T WORK! $500 wasted!!! In all the times I have contacted them through the months they always answer promptly with a solution that usually fixes it temporarily. Never once have they ever offered a refund even though we have had problems from the start. For $500, it should not have problems consistently! DO NOT WASTE YOUR MONEY! Amazon should really reconsider letting these be sold on here too. Great concept, horrible execution!

See below for my original 1 star review. I'm giving it 5 stars now, but hoping that my 5 star review is not premature. The first one that I got was faulty. The bonnet would not complete the circuit, to let the robot know that the bonnet was secured--also, since it wouldn't complete the circuit, the night-light didn't work...but that's the least of my concerns. I finally opened a support ticket at [email protected], did a bunch of troubleshooting, sent pictures etc. and I just got a replacement; cleaned the faulty one to ship back to them, on their dime. If the new one generally works, then I'll give it 5 stars just because it gives my cats a constantly clean place to do their business. I still have litter boxes (multiple cats) because I haven't forced them to use the bot...but I think I'll start taking away the other boxes & see if I can force them to the bot. The original/faulty one worked to a minimum degree, after I taped a penny across the contacts, to fool the unit into thinking that the bonnet was in place. But the original unit would also throw a bunch of errors in the app, and I'd either have to remotely run a cycle, or remotely reboot it from the app to reset the unit. So, it's cool that the machine lets you know its status in the app, and I could keep it limping along remotely--I once ran a cycle from the ski area parking lot, then it worked and cleared the error & showed "Ready". The replacement worked right out of the gate. The bonnet works, completes the circuit, and the night-light works too. Now I just have to see if it will consistently function, without errors. Note: I watched other youtube videos before purchasing--don't over fill with litter, theres a molded line that you should not fill past. The thing is definitely expensive, but again, if it gives my little loves a clean toittey all the time, then it's worth it to me. I read an online review where they said something like "It's the best automatic litter box, but we still don't recommend it..." I think just because of the price. But think of how much coin you blow on other stuff...thousands a year on unnecessary things perhaps? I love my cats, and I hate cleaning boxes...so it's worth it to me. But if the replacement starts throwing errors, I'll be back to change my review... Original 1 star review below: Headline: Junk! Worked once, now "Bonnet is removed" Got it out of the box on day one, I was excited when one of my cats used it for the first time and it worked well. However that was it. Now it just blinks and sends an error that the bonnet is removed. The bonnet is not removed. The bonnet is securely fastened. To troubleshoot, I have removed the bonnet several times and checked the connections. For the price of this device it should not be this flakey and error on day one. I cannot get it past the error. I've powered it on and off, checked everything I can. ADDENDUM: I ended up taping a penny across the contacts of the base to get past the "bonnet is removed" error--and in doing so, it defeats the night light. It's functioning now, but I'm going to leave the one star review to see if I get the attention of the manufacturer, because hacking together an expensive piece of gear is lame.

Hands down the easiest setup for a device of this complexity. Comes 98% assembled, all that’s needed is the liner installed with litter, and the electrical cord plugged in. -Then My last one was disassembled by a family member and it wasn’t reassembled correctly. YouTube videos used indicated magnet pole position alignment. Did that, but the liner was never right after that. The flap that attaches to the opening constantly came loose and just flapped around during operation. The gear cogs that rotate the cabin were misaligned after the ‘repair’ causing the unit to strain against turning leading to very loud popping at times operation. Now - New unit arrived as stated above. Simple setup and prep for use was a breeze. After the state of the previous unit at replacement, and the noise, this unit shocked me by how quietly it operated. The last unit would wobble up and down during rotation. The new unit does have some wobble to the movement, but this is due to displacement of the heavy amount of litter and waste clumps during rotation. I’ve had it a week already and it works so well I actually forgot it was there and had to go check if it had came unplugged, but when close, the inner blue LED light illuminated and the operation indicator lights had a blue flashing indication, that it needed a litter change. I HIGHLY suggest purchasing some Hefty 13gl. Trash bags and practice installing them, as they are nearly a perfect fit. I discovered this as a fluke when disposing of the liner that came with my original. The company should work out something with Glad Inc. Maybe a coupon for these bags. They even have scented ones that quieten down the smell a bit after tying off the bag once removed. I highly recommend not going the chincey route and splurging for this model. They make newer designs, but I haven’t any experience with them. The last one did the trick, even with its shoddy reassembly, lasting over a year and a half past the disassembly, and it had operated flawlessly for over three years. Rush right out!