Can you turn off just the heater if you don't need hot water?

Yes you can. There are two bottons on the back to shut off the hot or the cold. The third button will shut off the LED night light.

What does it mean when it stops cooling and heating water?

My units thermostat failed and caused the water tank to freeze solid preventing water to flow. This is a known problem with this model. The company was good about providing a replacement even though the warranty had expired. Unplug the unit for 72 hours allowing the tank to thaw out then plug the unit back in and give it a try. If it's a freezing problem it may return in a few days. It cannot be repaired by the consumer.

Does the pump cone with product? Can you use any 5 gallon water bottle or do you neef special bottle and where do you order

The pump is part of the unit. You can use almost any 3 or 5 gal bottle, The sleeve that fits over the bottle is tapered to accept most bottles in the 53 mm to 60 mm caps. Wallmart, amazon and others sell the bottles.

Does the hot water come in contact with any plastic parts, such as the heating elements, the reservoir and the spout?

It doesn't really have contact with any plastic...It comes out straight and hot...But it will not heat up or Melt any other plastic around it. (Works Great)

ASIN	B0912G224M
Access Location	Bottom
Best Sellers Rank	#351,852 in Home & Kitchen ( See Top 100 in Home & Kitchen ) #61 in Water Coolers
Brand	Avalon
Brand Name	Avalon
Capacity	1500 Gallons
Color	Stainless Steel
Customer Reviews	3.4 out of 5 stars 935 Reviews
Global Trade Identification Number	00811691023403
Included Components	5 Gallon Bottle, Sediment Filter, Carbon Block Filter
Installation Type	No Install
Item Dimensions D x W x H	12"D x 13"W x 41"H
Item Display Weight	45.9 Pounds
Item Type Name	Bottom Loading Water Cooler Dispenser with BioGuard- 3 Temperature Settings- UL- Filtered
Lower Temperature Rating	47 Degrees Fahrenheit
Manufacturer	Avalon
Manufacturer Warranty Description	1 year.
Material	Stainless Steel
Material Type	Stainless Steel
Model Number	A3F
Number of settings	3
Power Source	Corded Electric
Product Dimensions	12"D x 13"W x 41"H
Style	Bottled with Filters
Style Name	Bottled with Filters
UPC	811691023403
Upper Temperature Rating	185 Degrees Fahrenheit
Wattage	420 watts

A3F Bottom Loading Water Cooler Dispenser with BioGuard-3 Temperature Settings-UL-Filtered

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