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Q: I just received this toy. It is not moving but it does bark and cry. Is it suppose to actually move?

In case anyone else runs into this problem: my dog bounced the toy down the stairs a couple times. It kept making noise, but stopped moving. I took off the skin and found that the two halves of the ball had twisted out of place. When I realigned them so that the protective walls around the on/off switch were again in the right place, the problem was solved and the toy worked as intended.

Q: Why do I have to spend 20 minutes to figure out what this product is all about ? I give up at this point

This is actually (the skin) of a dog toy. The call inside makes all kinds of noises and shakes. My pup loves it so much that I have had to replace the body (skin) and ball. The ball diedcause it was left outside in a heavy rain. You should be able to find the complete toy (we call it mousey). My Pomeranian loves it. Favorite for years.

Q: does it work on carpet or only on hardwood/tile floors?

It works fine both on carpet and hardwood/tile floors.

Q: How do I change batteries? Can’t open plastic lid

You have to unscrew the small screw (Philips head if I recall correctly) that is placed at the center of the tab that "opens" the battery compartment after opening the ball.

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🐾 Unleash the Fun with Every Wiggle!

DOUBLE SECURITY - Enhanced design with dual features for ultimate containment.
PLAYFUL PLUSH - Soft, furry material that keeps your dog engaged and active.
EFFORTLESS ACCESS - Velcro closure allows for quick battery changes and easy washing.
SECURE SNUG FIT - New safety strap ensures your cover stays in place, no more worries!
HASSLE FREE MAINTENANCE - Machine washable for easy care, keeping playtime fun and clean.

The Hyper Pet Replacement Doggie Tail Grey is a plush, machine-washable cover designed for easy maintenance and secure play. Featuring a new safety strap and Velcro closure, it ensures a snug fit while providing a soft, enticing texture for your furry friend.