Whynter UIM-155 Stainless Steel Built-In Ice Maker

I purchased this unit almost 6 months ago and was extremely happy with its performance, but then it stopped working. Since we were going away for several weeks, I shut it off. When we returned, I turned it back on and checked on it several hours later and it was back making ice again. Just prior to dinner, I opened up the ice maker door and steam poured out. It red hot inside and the ice bucket was filled with water.After a quick call to Amazon, they told me it was a 3rd party sale and would get me over to Whyter technical support. I was all set for a “sorry I can’t help you”. Instead, I was pleasantly surprised to speak to very lovely person who politely.asked me to explain the problem and take a few pictures of the front & back of the unit and include the purchase & shipping info. She then asked if I would remove it from the cabinet, plug it in and have it go through one ice making cycle and call her back. I called her back and tol her that it did not get hot or cold. It appeared to be dead. She thanked for the info, asked for my shipping address and said they would ship me out a new one within the next few days. A day later she e-mailed me to tell me the unit was ready for pick up and the next day she told me that it was picked up and gave me the tracking info. You never like having a problem with your purchase, but it’s not often that you can say that getting a resolution was quick, efficient and painless. It was. Thank you, Whyter,

First, reviews for different items by the same company often get lumped together on Amazon.This is for the Whynter UIM-155 icemaker.I have had the UIM-155 for 3 years now, and it continues to make ice without any problems. However it has developed other problems would be easily repairable IF the company supported its product better (or at all).The UIM-155 icemaker does not require a drain or drain pan that needs to be emptied. Just connect a water line and plug it in. The door is reversible, which was great for me as it is near a corner, and I did not want the door to hit my cabinet face.The UIM-155 was not noisy when it was new, just the normal compressor sound you would expect from a mini-frig. However, over the 2 years I have owned it, the fan motor that blows air across the condenser coils has developed a rattle. That is when I found the completely NON-EXISTENT support for the Whynter UIM-155 icemaker.The ZERO support gives you no way to purchase replacement parts to repair the unit. The condenser fan motor is a small part and simple to replace. However, you can't buy one. I find companies that fail to support their supports and their consumers extremely annoying.The same goes for the door gasket. My door gasket developed a crimp following a few months of storage after a hurricane destroyed part of my roof. After hours of research I actually did find the part number for the door gasket (UIM-DRGSKT-011), but it was not available. It tells you to check back, but it has NEVER been available, and I mean for OVER 14 months now. A crimped door gasket means humidity from outside the icemaker seeps inside and forms frost, and then you have to defrost the icemaker. I finally used a heat gun on the gasket and managed to get the crimp out, but this is just another example of the company failing to support its consumers.For over 99% of appliances, you can find a parts breakdown and purchase repair parts for any device still in production. For the Whynter UIM-155, it appears the company is trying to force planned obsolescence on its consumers to make them purchase new units instead of supporting their products and building a loyal fan base.

This is my 3rd one. The ice maker just keeps chucking out cubes. It's actually more than we can use. I push up the wire bar to stop the automatic ice maker. The only reason I bought this one was because I broke the last one by putting an ice bag into it to keep the bagged ice frozen. The machine was in the auto mode and it kept trying to make ice. The Ice bag jammed the mechanism. It was my fault not the machine.Terence R.

This is the third unit I bought. The first one lasted 5-6 years, the second one lasted only 2 years to the date so my hope is that this unit will last 5-6 years also. This ice maker works well if you don’t live in a humid place or have it outside, since mine is outside under a cover area. The ice makers seal dose not hold well and the ice forms all over and every once in a a while you will need to turn of the ice maker and let it unfreeze. Other than that it makes quality ice and no need for a drain. Also the price has increased so much from when I first purchased one to now but that’s the world we live in nowadays. If memory serves me right I bought the first one 8 years ago and I paid like $200-250 now it is $400. In conclusion, I would recommend this ice maker to anyone just be cautious of where you place it.

After the demise of my Ice Maker, I had a fantastic customer service experience with Chenie at Whynter – Chenie was pleasant to work with, very professional, and, clearly, VERY good at her job – ultimately, I received no love from Whynter Corp, and yet, I repurchased the same model Whynter Ice Maker – nicely done, Chenie! – I appreciate great customer service when I see it – you made me a believer in Whynter and I am optimistic that I will have a long relationship with my new Ice Maker

DO NOT BUY THIS!!! We have had this ice maker for 3 months. It freezes up and stops making ice. It is past the return time with Amazon. I had to got to the manufacturer and they are not helping. We have been back and forth via email and they keep telling me that we are not meeting all the specks. For example, my water pressure may be too strong (it should be a specific psi. Also they are saying that I have too much humidity in the air. This is in an airconditioned house.Do not risk your money buying this product!! At this point it is an incredibly small freezer that does not make ice and needs defrosting ALL the time!!!!!!!!!Total waste of money!!!