Giraffe Tools Retractable Garden Hose Reel 5/8" 90FT Auto Rewind Wall Mount

I’ve had this hose reel installed for a week now, and I’m already loving the convenience it brings. The retractable feature is a game-changer, keeping my yard looking tidy and saving me from the hassle of coiling hoses manually. However, the installation process was a bit of a saga. The instructions recommended a drill bit that was too large, so when I drilled into the stud, the bolts just spun freely. This meant I had to relocate the mount, drill another set of holes, and patch the old ones—talk about a DIY detour! Also, some of the instructions were hard to understand — definitely not a native-English writer. For anyone installing this on wood without anchors, I’d suggest starting with a smaller drill bit than what the instructions recommend. Only go larger if the bolts give you trouble. This little tip could save you a lot of time and frustration like I had. Despite the installation hiccup, the reel itself is fantastic. It’s sturdy, swivels smoothly, and rewinds the hose with ease. If you’re looking for a reliable hose reel and don’t mind straying from the instructions, this one is a solid choice. Just be prepared to improvise a bit during installation. Happy watering!

I was a little sceptical of the hose reel but after having used it for a while not I'm pleased with how it works. The only problem I've had with it is we had someone water for us while we were gone and they tried to push the hose in when they couldn't figure out how to get the reel to do it. Messed up the hose inside so had to pull most of the hose out and let the hose reel do it's job, so no real issue. I mounted this to a 4 x 4 post (see pic) and it's rock solid buried about 2 ft of post in concrete and cut some grooves so bolts would fit and not have to add another board to mount to, came out clean looking and rock solid. Longevity? it's only been a month or so but it seems like it's good for the long haul but time will tell.

5/12/2025> updated to 4 stars after receiving a full replacement unit under TWO YEAR warranty. TO BE FAIR HERE, evidently with my original issues & review below a year ago I did not follow the proper procedure to notify the manufacturer of my issues through Amazon? I called the support number I thought Amazon had listed. Their e-mail communications (I found months later) offering to send a complete replacement unit were in my spam e-mail unread (my error). I had called the company direct, evidently you need to work through Amazon via e-mail to send your address. Once I responded via e-mail to their e-mail offer with my info I had a complete brand new unit on my doorstep in a few days. The bottom line is the unit has a two year warranty and they stood behind it. That was the right move here as the unit was defective. I am hopeful this one holds up better. I will probably just use the replacement stainless steel 8’ connector hose I bought for it after the first hose sprung a leak. I will use this new replacement unit for a while and update if I have issues or it works okay after a year. **********XXXXX My Original review of the first unit is here for reference>>>>>>. I thought I found the perfect hose reel solution for my wife to use to water plants & pots scattered across our rear patio area of 50-70 ‘ that mimics what I use in the garage for my air compressor hose. A smooth & easy way to uncoil hose up to 90’ and have it recoil easily & quickly. I bought the Giraffe AW40 5/8th”x 90’ in May of 2024 with that thought . NOT SO. Within a couple of months the intake hose sprung a pin hole leak (see photo)then multiples. The mechanism for rewinding is not consistent or reliable ( see video) when pulling out hose and trying to let it recoil back. Sometimes you can see the hose carrier part (white part in gear) freeze & not move back and forth as it should to evenly coil from side to side. Sounds like some clanking / noise too. We have never just let it go, we always walk it back from where it has been stretched out. It rarely is out past 50’. I initially e-mailed Giraff customer support on leaking hose….nothing back. For the purchase price of $169.00 it is not what I expected. I would look elsewhere as others have similar comments.

I am revising my review to 5 stars as a result of the response and great support I received from Grace at Giraffe. She was genuinely concerned about my experience and the product quality. Products occasionally have minor flaws and when Grace took control of my order, she was great. I am now a very happy and satisfied customer. I will not hesitate to buy Giraffe products specifically because of their support and service. I bought this item on June 27, 2025 very excited to have an automatic retractable hose. I mounted it immediately and have used it every day until August 5 (9 DAYS AFTER THE 30 DAY WARRANTY) when the hose itself blew up like an anaconda that just ate 5 rats. 5 big bulges in the hose, and then it split and leaked uncontrollably. I filed a product quality issue with Giraffe, but they haven't even responded. BUYERS BE WARE!

After buying one of these hose reels and liking it, I bought about 9 months later. When I bought my first one, the reviews were higher. When buying the second one, I noticed they had trended downwards a bit. Well, it has been about 2.5 3 years of light use on my newer purchase and when I went to use it, water was pouring out of the bottom. Knowing it was out of warranty, I took it apart to see what was broken. Boy, is this thing designed to be disposable. The hose attaches to the reel with a plastic elbow (which had cracked). That elbow is secured to another plastic sleeve for the water inlet with a plastic c-clip. No standard, off-the-shelf parts here. And of course, not available from Giraffe Tools, either. Additionally, the hose is attached to the elbow using a compression fitting so you'd have to buy the entire hose for a failed plastic elbow. Using all plastic parts for the critical components does not make for a durable product. That, in and of itself, isn't a big deal if the product were designs it to be serviceable and replacement parts are available. That's not the case here. I contemplated ways to fix it until I noticed Costco sells an automatic reel which ADVERTISES it has a user-replaceable hose. It was longer and cheaper and is backed by a Costco lifetime warranty...I decided to cut my losses as it seems most hose reels on Amazon are a crap-shoot at least that's the picture I get from reading the reviews. TL;DR, It worked great...until it didn't. Important parts are all plastic. These parts are not standard items that can be purchased at a hardware store and are also not available from the company. For the price they're charging, I would look elsewhere. UPDATE: The first reel I bought kicked the bucket in the same fashion at about the 3.5 year mark. The only difference between the first and second reels I purchased was that the second one, which failed after 2.5 years was mounted outside whereas the first was mounted in my garage. I guess the indoor mounting prolonged the life by about a year...definitely avoid.

I had been looking for a good retractable hose reel and came across the Giraffe AW 30 1/2inch retractable. I was impressed with it as soon as I opened the box. Well-made and nicely designed. I did not attach to my house and attached to an existing structure made just for a hose reel. Set up and installation is simple, however please be aware that it's heavy and needs a secure mount. The reel comes with a special bracket and lag bolts that the reel attaches to and this must be securely attached to your house or a very strong post. Giraffe shows an installation on the side of a home. I purchased it last year and put it away for the winter season. Very easy to put on the bracket and take off. When I set it up this year there was an issue with retracting. I contacted Giraffe for some guidance on how to repair the unit. They asked for a short video of the problem. Within days I received a reply stating that they would ship me a new unit. I wasn't expecting that and of course was very pleased that the company stood behind their product and honored their warranty without any hassle. If you are looking for a retractable reel, you'll be pleased with this one.

I’ve had this reel for awhile now and have come to the conclusion that while the reel mechanism is pretty good the reel housing has a major design flaw with how the unit attaches to the mounting bracket. My reel is mounted to a block wall that gets a good half day in very hot desert southwest sun. The sun is starting to break down the plastic from UV exposure and the heat and weight of the reel is allowing the pivot points to bend to the point that the reel no longer sets level. I have recently purchased the reel cover for this unit in hopes of reducing the denigration of the plastic housing but nothing can be done about the sloping of the reel. The pivot points are too low, too close together and not robust enough to keep bending from happening. I really like the Giraffe products but I won’t ever purchase another reel using this mounting design and if you plan on mounting this unit in the sun I’d definitely consider a cover or painting the whole reel and mounting bracket with a good outdoors UV protected paint. This will help with the plastic breakdown but I doubt anything will help the bending. Good luck

No issues. Our back porch is really high off of the ground. My wife wanted a water hose for all of her plants on the back porch. So far this has been perfect for her. Easy for her to handle. Built very well.

Pas encore installé car acheté en fin de saison. Ce sera pour le printemps prochain. Le produit me semble solide. On verra à l'usage mais je suis satisfait de la qualité pour le moment.

Love it

Hose retracts and works fine however weight of hose filled with water has caused plastic mounting to sag with sun exposure. Would not recommend this design for the 100ft hose UPDATED: Fantastic customer service. Followed up on my review and replace unit Seller deserves 5Star based on desire to make it right

Came as advertised

Sometimes gets stuck when reeling in. It is fairly heavy so make sure what ever it is you have it attached to is strong and/or reinforced. It is a smaller gage hose but has lots of pressure. The spray nozzle works well, the auto reel works good other than Sometimes having to give it a little tug to get it to continue to roll in. It is very easy to install, also easy to take off the mount to bring in for storage.