The di 3m cable i have just purchased does not work how do i get a refund

Dear customer, You can contact us and send emails in the order page. We are very sorry the problem you meet. Although we work hard to ensure high quality standards through multiple quality checks, we regrettably still come across defective products occasionally. Please be assured our products have an 18-month time warranty. Since your satisfaction is our NO.1 priority, we really hope you can give us a chance to resolve the issue for you: we'd happy to offer a NEW SET for replacement or a FULL REFUND. Please give us a chance to make things right.

My old cable is broken. I want to know how the quality of this cable is?

Hello， Thank you for your attention to our product. Customer satisfaction is our first priority. Our DP Cable has been tested many times to ensure quality problems. If you have any product problems, you can email us at any time and we will provide you with replacement or refund.

Does 165hz work with 1080p?

Yes, the DisplayPort Cable can work with the 1080p 165hz.

It works with 4k monitor and 60Hz?

Hello, Yes, this DisplayPort cable support 4K@60Hz, 2K@144Hz, 2K@165 and 3D. Hope that helps

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JSAUX DisplayPort Cable 3M, Displayport to Displayport Cable-Grey

Product ID: 209918741

Details

Brand
JSAUX
Cable type
Display Port
Compatible devices
Laptop Monitor
Connector type
DisplayPort
Special feature
Nylon Braided

🎮2K@165Hz ultra-smooth refresh rate

🖥️Supports up to 8K@30Hz resolution

🛡️Triple-layer shielding & 24K gold-plated connectors

B/.49

Duties & taxes included

In stock

Sold byAmazon PanamaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Panama.

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Description

⚡ Elevate your display game with JSAUX — where clarity meets durability!

PLUG PLAY SIMPLICITY - No drivers, no hassle—just connect your DisplayPort devices and enjoy crystal-clear audio and video instantly.
FLICKER FREE GAMING MASTERY - Experience buttery-smooth visuals with 2K@165Hz refresh rate, eliminating annoying flicker for marathon gaming sessions.
FUTURE PROOF ULTRA HD READY - Seamlessly stream and game in stunning 4K@120Hz or even 8K@30Hz, ensuring your setup stays ahead of the curve.
BUILT TO LAST WITH PREMIUM CRAFTSMANSHIP - Nylon braided cable, aluminum shell, and 24K gold-plated connectors deliver durability that withstands daily wear and tear.
GENEROUS 3 M LENGTH FOR ULTIMATE FLEXIBILITY - Stretch your setup beyond the desk—connect to TVs or monitors comfortably from your couch or bed without compromise.

The JSAUX DisplayPort Cable 3M is a high-performance, durable cable designed for professionals and gamers alike. Supporting resolutions up to 8K@30Hz and refresh rates up to 2K@165Hz, it ensures flicker-free, ultra-smooth visuals. Its triple-layer shielding and 24K gold-plated connectors guarantee stable, interference-free signal transmission. With a premium nylon braided exterior and a generous 3-meter length, this cable offers both longevity and flexible connectivity for laptops, monitors, and TVs.

Specifications

ASIN	B0834W7F7X
Best Sellers Rank	3,183 in Computers & Accessories ( See Top 100 in Computers & Accessories ) 782 in Cables (Computers & Accessories)
Brand	JSAUX
Cable Type	Display Port
Colour	Grey
Compatible Devices	Laptop, Monitor, Personal Computer, Television
Compatible Phone Models	No compatible phone models
Connectivity Technology	HDMI
Connector Gender	Male-to-Male
Connector Type	DisplayPort
Country Of Origin	China
Customer Package Type	FFP
Customer Reviews	4.6 4.6 out of 5 stars (3,338)
Frequency	165 Hz
Gauge	28.0
Included Components	1
Indoor Outdoor Usage	Outdoor
Item Length	3 Metres
Item Shape	Round
Item Weight	20 Grams
Manufacturer	JSAUX
Manufacturer Part Number	JSUKNZDP2DPGY3M
Model Number	JSUKNZDP2DPGY3M
Number of Items	1
Number of Pins	20
Other Special Features of the Product	Nylon Braided, 24K Gold-Plated Connector
Outer Material	Nylon
Product Warranty	18 Months Warranty
Recommended Uses For Product	Laptop, Television
Specification Met	CE
Unit Count	1.0 count

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Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Ali H.

Fast shipping and excellent packaging. The Leatherman tool feels very premium and sturdy.

1 day ago

Ayesha M.

The product exactly matches the description. Very satisfied with my purchase.

5 days ago

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B/.49

Duties & taxes included

In stock

Sold byAmazon PanamaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Panama.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Fatima A.

Best international shipping I've ever tried. Worth every penny!

3 days ago

Meera L.

Smooth transaction and product arrived in perfect condition.

3 weeks ago

View all Trustpilot reviews