Question 1

Where can I find a replacement inner pot for this? I took mine camping and raccoons stole it!

Accepted Answer

I’m sorry but you will have to take this up with the raccoon advisory board.

Question 2

What is the saute function like? I have an insta pot and the saute is a little too hot and food stucks to the bottom of the pan

Accepted Answer

Hello,  
Thank you for contacting Aroma Housewares. The sauté-then-simmer function is meant for browning. When using the sauté function the lid does have to remain open and you do have to be stirring the food content simultaneously to prevent over-cooking and sticking.  If you have further questions or concerns, please feel free to contact our customer service desk at 1-800-276-6286 ext.1.

Question 3

How do I clean the burner inside after it looks burnt? I was able to clean some of it with a sponge but I can’t get the rest clean.

Accepted Answer

Hello,
Thank you for contacting Aroma Housewares. You can use an abrasive sponge with a slight amount of soap or you can also use a Mr. Clean magic eraser. When cleaning the heating element of the unit always make sure the unit is off and unplugged.  Should you have further questions or concerns, please feel free to contact our customer service desk at 1-800-276-6286 ext.1.

Question 4

I recently purchased this cooker.  i read the instructions and followed them to a t.  the rice came out like mush.  any suggestions?

Accepted Answer

If your rice was mushy, its obvious you used to much water.
Use the measure that came with the unit. for every full measure of rice the water you need will be the same mark on the metal container.
First rinse the rice 2 times. Add the water you need first to the container so you can see the lines on the side. then add the rinsed rice. turn the unit on press white or brown rice. after it is done open the lid if the rice is how you like it enjoy, if not stir the rice close the lid, give it about 5 mins.

ASIN	B0BJ5NBW78
Best Sellers Rank	#256,689 in Kitchen ( See Top 100 in Kitchen ) #579 in Rice Cookers
Brand Name	Aroma Housewares
Capacity	10 cups
Color	Gray
Customer Reviews	4.6 4.6 out of 5 stars (435)
Included Components	Inner Pot, Instruction Manual, Measuring Cup, Spatula, Steamer Basket
Item Dimensions D x W x H	28.6D x 27.3W x 28.6H centimeters
Item Weight	6.21 Pounds
Lid Material	Stainless Steel
Manufacturer	Aroma Housewares
Material	Stainless Steel
Model Name	Digital Rice & Grain Multicooker
Model Number	ARC-5200SG
Number of Items	1
Number of Packs	1
Other Special Features of the Product	Automatic Cooking, Automatic Keep Warm, Cool-Touch Exterior, Locking Lid, Non-Stick, Programmable, Timer
Part Number	ARC-5200SG
Power Source	Corded Electric
Product Care Instructions	Hand Wash
UPC	021241252003
Unit Count	1 Count
Voltage	120 Volts
Wattage	860 watts

AROMA Housewares 20-Cup (Cooked) / 5Qt. Digital Rice & Grain Multicooker (ARC-5200SG), Gray

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