Question 1

We bought these and we cannot download the app on android, in the UK.. What do we do now?

Accepted Answer

Martin Lewry,

We are currently experiencing an issue with the Premom app on the Google Play Store. We apologize for the inconvenience but hope to have this rectified as soon as possible. If you'd like, you can reach out to our customer service team via Amazon Message or by email via the email address found on the kit for further assistance and alternative downloading options.

Best,

Gina
Customer Service Team
Easy Healthcare Corporation

Question 2

Was about to order these but ive been told the app isnt on google playstore? Ive looked and its not there, dont want to order if i cant use the app?

Accepted Answer

Thank you for reaching out Laura. My apologies, we have an alternative link while it is being reviewed on Google Play. It is on the Apple app as well. To learn more, please reach out for more assistance via Amazon messenger.

Warm Regards,

Laura
Customer Service Team
Easy Healthcare Corporation

Question 3

Hello - I have ordered this kit but the ovulation test instruction manual it came with is not in English, is it available online anywhere? Thanks

Accepted Answer

Sorry to hear that. You can always go on the main site to find English versions of the manual. Look over the contents for more details. If needed please contact via Amazon messenger.

Warm Regards,

Laura
Customer Service Team
Easy Healthcare Corporation

Question 4

Hi how many days after my cycle should i start testing

Accepted Answer

Dear Gabrielle,

Thanks for asking.

For the first cycle, it is suggested to perform the test right after the period ends to find the baseline of the LH progression. Test once a day or every other day if two consecutive results are very similar.

After more than one cycle of consecutive testing, you can do less testing and start 3~5 days earlier than the predicted ovulation day.

If your test line is getting darker and you may be closer to ovulation, it is recommended to test twice a day.

I hope this helps and if you have any concerns, feel free to contact our customer service team via Amazon message.

Best regards,

Marissa
Customer Service Team
Easy Healthcare Corporation

ASIN	B00DOJG6RA
ASIN	B00DOJG6RA
Best Sellers Rank	1,044 in Health & Personal Care ( See Top 100 in Health & Personal Care ) 4 in Ovulation & Fertility Test Kits
Brand Name	Easy@Home
Country Of Origin	China
Country of origin	China
Customer Reviews	4.3 4.3 out of 5 stars (61,702)
Customer reviews	4.3 4.3 out of 5 stars (61,702)
Diagnostic Test Sample Type	Urine
Guaranteed software updates until	unknown
Is discontinued by manufacturer	No
Item Weight	0.31 Pounds
Item model number	EZ-WS5020
Manufacturer	Easy@Home
Manufacturer	Easy@Home
Manufacturer Part Number	EZ-WS5020
Measurement Accuracy	Accurate and Reliable Results
Model Number	EZ-WS5020
Number of Items	1
Number of Pieces	70
Product Dimensions	13.72 x 6.86 x 12.19 cm; 140.61 g
Product Grade	Home
Special Features	Easy to Use
Specific Uses For Product	Fertility Test, Hcg Test, Ovulation Test, Pregnancy Test, lh Test
Test Type	["munoass"], ["teinizi"]
UPC	810038631943 700987766134 885502903406
Unit Count	70.0 count

Easy@Home 50 Ovulation Test Strips and 20 Pregnancy Test Strips, Ovulation and Pregnancy Test Kit Powered by Premom Ovulation Predictor iOS and Android App

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