Plantronics - Voyager 5200 UC (Poly) - Bluetooth Single-Ear (Monaural) Headset - USB-A Compatible to connect to your PC and/or Mac - Works with Teams, Zoom & more - Noise Canceling

I have owned Plantronics before and love their built quality. The phone calls are very clear and it feels great to use for long periods of time. Having 2 year warranty is a piece of mind. Charge times of 1.5 hours and 7 hours of use is great. Having different options of charging with direct micro usb to the headset or with the case internal or external. This unit has a great range of 98 feet from the pc or your phone. You cant go wrong with this unit. Multiple rubber ear inserts for adjustability. You can buy the ear piece or with the charging dock.

This is my third headset in 5 years. They are great b7t eventually they start having connection issues or charging issues. I gave it 5 stars because they are comfortable and the sound and noise cancel is great

I have purchased eight of these headsets and used them for over a year before I posted this review. From my testing of eight of the 5200 series, I have concluded the 5200 series has serious issues in quality: Battery life under performance: 7 to 8 hrs use expected (W/O HD Voice) on avg use, expect four+ hours Voice Commands Notifications fail frequently: goes silent, status isn't available or voice commands available, there's a way to reset sensors by holding vol up& down while turning it on. This only works for a while. This is consistent on the eight headsets I have purchased. Charging port: The accessory case (separate purchase and four different ones tested), charging isn't consistent. The USB port on the headset is often difficult to connect; and the rubber dust cover (On USB) will eventually will fail and no longer be attached to headset. The type of power charger used will play a role as the headset will not charge with high wattage power adapters. The interface is an older version of USB, not USB-C requiring more accessories if you travel. (Charging Cases do not work correctly for me) Bluetooth interference: often I find when in a room w/ other Bluetooth devices there's a level of interference which causes frequent disconnects of the headset. If you have more than one of the 5200's paired with a device, and both are on, its not smart enough to know which one you're wearing. This is a simple software fix. (Senor can tell when you are wearing it) Firmware Updates: Keeping headsets up-to-date is very important. I find that poly has limited & restricted manual firmware updates. Some updates should be reverted for better performance. Its pretty much a one shot deal; take what they offer and that's it. A word of caution too: when looking for firmware updates, I discovered their refurbished headsets do not have the same firmware as a new headset. Performance and feature rich options appear to be more limited/restricted. Microphones drop: I've noticed at times when the battery life is below 25% that the microphones become intermittent. People in conversations complain they cant hear me, so I change to another fully charged 5200. I attribute to poor design and poorly written software. This could be fixed w/ software by notifying the user to charge the headset. Comparing the older models of Voyager series headsets, the older out perform the 5200 in every aspect. After they company was bought out, the quality went out the door with it. I expected the same operational performance as the older voyager headsets and I was wrong to assume that Poly would continue the same quality in the 5200's. 5200's have caused me a great deal of frustration in day to day business. I'm now searching for a different brand all to together. I implore that you take pause before purchasing a Poly 5200 headset; research is your best defense to determine a Bluetooth headset product which best suit your needs.

Excellent headset, but with issues. I've been using model for about six years. Pros: * Great directional microphone. I work at home with music playing, and it never bleeds through. * Sound quality is very good. I use an after-market foam pad for the part that goes in the ear. * Mute buttons interacts with Teams/Zoom and the USB dongle goes red when muted. * Can pair with both laptop and my phone, which is super useful. Cons: * Plan to replace every 18 months or so. Every one that I've had breaks at the part at the top, between the machinery and the ear/microphone. Just on-and-off wear, but the rubber eventually breaks until it's only held together by the cables inside. * If you're on calls non-stop for four hours, battery gets iffy. But if you can get it on the cradle for five minutes here or there, it'll recoup enough charge to keep going. * Charges from empty to 30-minutes quickly, which matters for marathon troubleshooting calls. That I keep going back and buying it again says that the pros outweigh the cons for me.

Delivered as advertised, works Great, it is a voyager 5200 UC POLY brand.

I have a Plantronics Voyager Pro that I bought 12 years ago, and it is still going strong with 4 hours of battery life. I lost 2 hours of battery capacity over this last year. I decided to upgrade and purchase this Voyager 5200 to work with my desk phone and Skype calls using UC. I love this headset! The sound quality is great, and the volume goes up quite loud, which is nice for those videos with low volume..... I like that I have the ability to change the programming using the phone and desktop app. Overall this was a great purchase. I get between 6 and 7 hours of audio listening. It is also nice that I can control Google Assistant and Play\Pause videos and Audio all from the headset. I do get complaints from people on the other end of a call because they can hear lots of background noise around me if I am in a noisy environment, but in an office environment it works great and cancels out constant sound like fans and such. Update 09-08-2022: I now seem to have issues with this headset. The volume buttons on the phone do not control the headset volume. It just bounces up and down, and I have to use the software slider on my phone to change volume. Pressing the software volume up and down give the same bouncing result for me. I have since reset the phone to defualt, as well as use the headset with other devices, and the results are not great. My old, now 13 years old, Plantronics Voyager headset still works great, although the battery only last 2-3 hours on it. I wish I could buy new old stock of the original PLantronics voyager. They were great! Other issues I have with the 5200 is the sound is choppy and controls do not work to pause, and bookmark correctly. Again, other headsets work fine. The more I use the 5200, the more I dislike it. The sound quality is just not comparible to other headsets. In conclusion, I would not buy this headset uless they release a patch to fix all the issues. There are far better ones out there. I do believe this is software related as the headset seems to get worse every time I update the firmware. Update: 2022-01-18 - Now the microphone has died as well.

I have had several of these Plantronics headsets over the years. This one is a little different from what I expected. Pros, it fits better than the others, and the sound quality is so much better than the older models. Cons, the battery life is no where close to the older models and the only way to charge it is through the carrying case. Honestly, it's not that big of deal if your traveling because you are going to need it, but it would be nice is there was an option to charge it like the old ones and keep the case charged for when you're on the road. All in all, I love it.

I get about six hours of talk time out of a charge. I'm using it with an iPhone 15 Pro Max. Pairing was straightforward. After using for several months, I'd say the product is a mixed bag. The sound quality is great, and the audio voice to announce status works well. The charging cradle has an issue where the contacts don't connect when placing the headset into it for a charge. I would leave it for a charge, then come back later to find the battery was still dead. The fix for this is to rotate the boom mic backward so it's vertical or past vertical towards the back part of the earpiece while in the charger. This shifts the balance point back far enough to engage the charging contacts. Be sure the blue charging status lights are blinking before leaving it to charge. I've used the headset outdoors in bad weather, and as long as I have an umbrella or hat, there have been few issues and people I call usually hear me fine. The exceptions are that wind noise sometimes causes the audio to cut out completely for the person on the other end of the line (not the product's promised noise cancelling), and there have also been unexplained audio dropouts, possibly from Bluetooth interference with other nearby devices. They tend to happen in the same spots on my walking route, making me suspect an interference issue. Because I'm usually walking, the dropouts are temporary but can be annoying. The headset makes a lot of beeps that trigger for various reasons, most of them are unimportant. There's no way I can find to turn the beeping off. The app tends to overdo status message notifications in the iPhone notification list, which gets to be annoying. The manual claimed I could use Siri with the unit by pressing a button, but that feature doesn't work. If I'm near enough to my phone for Siri to hear me through the phone, it works, but if I'm in another room or the phone is in my pocket, Siri is unreachable. The "find headset" feature in the app only works if the headset is turned on, so it's not helpful if I've turned it off, which needs to be done to protect battery life. Knowing what I do now, I wouldn't buy this product.