Neakasa M1 Plus Automatic Cat Litter Box with 2-Year Protection Plan

I've now had this for over 2 years and Ive been really pleased with it but I had to learn some patience as well learn to turn to their customer service team with questions when something wasn't working instead of assuming it's broken. First, I've got 2 big maine coons and this is the only way to go for them since it's an open top. I love the design as well. It's very smart especially 2 years ago when I bought it and you could only find the globe style that enclose the cats or even scare them. I'm sure all the reviews will go into the wonderful things about the product design and it's a solid company that isn't going anywhere which is a comfort to me because I don't want a LITTER ROBOT .it's huge and expensive (twice as much as this and this is the superior design in my opinion). It has totally stopped on me before and I think of I can't fix it, it's just broken. Don't be like me. First, you need to replace the rubbery mat inside of it regularly (not every month but probably more than once a year but it's really up to you....it took me 2 years to do it but it doesn't mean I didn't need to before that). What I didn't know was the importance of getting the mat exactly right (I thought I did but the directions confused me). I had mine backwards and the magnets (software?) were not communicating correctly so it was just emptying and staying upside down. I finally called customer service and had to leave a message which frustrated me but they called back within 30 minutes. They walked me through it over the phone and we got it fixed. The next time I thought it was broken was because it kept flashing the red light indicating the bag was full. I would change it and still get it ..it was driving me insane. I did a Google search (and by the way, there are more videos than ever helping so lean on Google with a question) and saw that I needed to take the litter box off and clean the black sensors (that I didn't know were there). I wiped them and it was working again but the same problem would happen after a few days and I was wiping the sensors and it would work for a day and back ... So right before I almost sprung for another (that's how much I love this thing....yeah I would be furious but it's the only one I really trust honestly) I took the litter off, I turned it over and took RUBBING ALCOHOL and cleaned the sensors and then wiped them dry. Not sure what that magic was but it's worked perfectly since then. What I've decided is that there always seems to be a solution to the issue and it is a machine so it needs to be cared for and I'm lazy unfortunately. I should clean the whole thing regularly (take it apart and CLEAN IT) and change the mat regularly (if it smells it is probably that). I really do salute the customer service team and I feel like they will help me no matter what (and they are generous to people as you can read a lot of people who have been sent free stuff from them...just saying). You really can't beat this product for the overall quality, design and durability. Now if only there were really such a thing as no tracking litter (that's not $50 a bag ..no thank you). Ive now recommended this to over 20 people and I know 10 have bought it and they are just as happy. If you're on the fence I hope this helps. I'll never ever scoop litter again but this isn't my first automatic but it's by far the best.

Long but worth the read to know how to get your cats to use it. I chose this automatic litter box because of the open top. I have a male sphynx who has a long body and weighs 10 lbs and I also have a small female sphynx who weighs 6 pounds. My male does this crazy looking thing where he stands up on his hind legs and holds onto the side and pees. I had a feeling the enclosed litter robot might not work for him. I’m using the arm and hammer hard ball litter in this and it works wonderfully. The smell of this litter is amazing!! My whole room smells nice. Sphynx cats eat more than other cats and they are stinky when they poop! They can clear a room! The only time I smell the box is while they’re pooping and I never smell it again. I have this box set to turn over the poop to make sure it’s coated good and then clean and dump it 7 minutes after they get out! It’s perfect timing for my cats. It gives it time to clump and then dump. When I first started setting it up which is a breeze to do btw, my male kept jumping in it like it was a box to play in. I had to remove him 3 times to finish. I activated it to level the litter and he was fascinated with the movement and watched it. I removed their old breeze box completely out of sight and placed this new one in the exact same spot that the old box was. This is gross and graphic but it’s how you need to do it: The way you get them to use it is, you take a decent sized, coated with old cat litter turd out of your old box, you can use a glove, but I just used a few paper towels and picked the biggest one out before throwing the old box away. It was pretty dried so it broke up into 3 pieces when I went to put it in the new litter which worked out because I planted and slightly buried with the tops still showing slightly in 3 places spaced out in the new litter box. Make sure your new box here is set to manual instead of automatic so that it doesn’t dump your turds you just planted right away. If you have multiple cats, you can set it back to automatic AFTER ALL your cats have done their business. My male sniffed and quickly realized that this is not a box to play in but a box to do his business. He cautiously climbed up in it and scratched around and finally positioned himself which I took a picture of. My female was sleeping at the time, so she hadn’t had a chance to notice the new box yet, so the old turds and his business he just did was left in there. When she woke up, she went to the area and just stood there and looked at it for a couple of minutes but then she started smelling and inched closer to get a better whiff and check it out. Now, she’s pretty tiny so when she went to climb in, she struggled a little because it’s taller than what she’s used to. I need to find a small step but I haven’t found one yet that I can place in front of it on the mat to help her. I left her alone tho and didn’t help her because she was in the mood to use the box so I didn’t want to distract her or have her associate having to go with any disruptions so I let her struggle and pull herself up in there. She did the same thing he did, smelled for awhile and scratched around a bit and then she peed. I let her take her time getting out and go on about her business and then I turned the automatic on a few minutes later. Both cats just watched it move and it was very quiet so I didn’t bother them at all. They have used it every time like normal since and that was last Friday when I got it. I decided to check the drawer 4 days later and it was time to take the bag out and put a new one. Just DON’T open the drawer until you’re ready to change it because, it’s stinky when you open it. The drawer is sealed very well though and contains the smell so you only smell it when you open it. I’ve never smelled it at all before when walking by the box. I decided every 4 days was a good time frame to check and change the bag for my two cats so I set a 4 day reminder in the app. I love how you can just cinch it up and throw it away and the bags aren’t cheap. They are heavy duty! God!! That’s so easy and quick! I love it!! I may change litter but I love the smell of this one so much that I don’t want to. My male is a wild man getting out after he does his business. I guess he feels so good and light that he just barrels out of there so he flings. The mat is great though! I just fold it up a little on the sides once a day and dump it back in the box. I put another rug on the other side of the mat to catch anything in case he jumps out and over which he almost always does. That is working well. I was a little nervous about making this investment but it’s the best decision I’ve ever made for my cats and sooo worth it! I’ll never go back to sifting turds out everyday again!

New (7 months): This is such a glitchy machine. Just look at the support group on Facebook. Recently, mine and apparently many others’ has started giving a “bin full” error despite the bin being empty, sensors being clean, bag smoothed out, etc. Support is useless and won’t provide a useful solution. I am a week into back and forth emails, to no avail. There is no way to hard reset this thing. So it’s useless because the programming is bad. On the day-to-day side, the liner is hard to clean. Mine has litter cemented to it. It’s otherwise in fine condition. I feel like a hard plastic liner would be just fine instead of this flimsy silicone. It works well enough for old style litter boxes. It’s a pain to get balanced just right so it won’t dump litter. The weighing feature is useless if you have cats of similar weights, and it sometimes gives totally off-kilter weights. There isn’t a way to view cat data over time, so it’s more novelty than health monitoring. You can see use throughout the day but it’s not graphed or anything to show trends. I’m just going to get the original Litter Robot I think. The physical design of this is great, but the programming and support are abysmal. Old: I have four cats. This is a lifesaver. Very pleased. Just wish the waste drawer were redesigned a little bit so the bag feels more securely tucked in. - The title was basically my biggest concern buying one of these: will my jumbo children fit? And they do! I have one maine coon-looking rescue mix (16lbs lean and super long/tall) and one that’s just lorge (16lbs fat but also long and tall). I’ll admit it’s not the same as the massive traditional litter pan I have as their backup, but this does cut down on the litter labor by a lot. If I go a day without cleaning the old pan, they’ll happily use the Neakasa because it’s clean all the time. My smaller/normal sized cats took to it without issue. One was a bit nervous, but I just topped the Neakasa off with some of the litter from the old pan. It brought the familiar stank to the new pan, and now everyone’s using it. On the note of cleaning, I love how the schedule can be adjusted. My cats tend to potty one after the other; it is a family affair to them. So I set the self-cleaning to occur 30 minutes after a cat exits. My one semi-gripe would be the waste drawer. The waste tends to pile up on one side, so it’ll alert as full when it’s really not. Just shake it and it’s fine another couple cycles. Personally, I’d like it if the drawer were a little deeper, as there’s plenty of clearance with the legs in place. The rim is its biggest pain point; it’s a grippy rubber strip that the bag folds over, and it’s a little awkward to handle. I’m always nervous putting the drawer back in that the bag is getting pushed off the rim. It would help if the bag were more recessed into the rim of the drawer, with the slider edges set above the bag attachment. Or maybe a clip on the far end to hold that more securely. I may play with it and see if I can easily DIY something there. Calibrating was hard because I couldn’t really see the measurement lines on the inside of the machine to measure out 100% capacity. But I improvised and it works. The app is not especially well translated, but it does the job and tracks usage very nicely. There are a couple instances every day or two where it seems to measure a cat weighing only a few pounds using the box, which is much smaller than any of mine. I assume it’s just the cats only going half inside to check it out though. They’re fascinated whenever the clean cycle runs. No major complaints, though. It makes my life easier and accommodates my big babies.

I wasn’t sure if our elderly (18 year old) cat would adjust to an automatic kitty litter box, but honestly this unit was life changing for both of us! I put this next to her old litter box and within 1 day she was using it. The Neakasa unit was easy to set up and best of all it needs little assistance from me to keep clean. I normally empty the collection tray twice a week and there is no bad odor in the meantime. The unit is a little high for my arthritic kitten, so my husband built a few steps leading up to it to make it easier for her to get in and out. She is picky about what she steps on, so I didn’t think she’d go for the steps Neakasa offers. While I’m not a fan of having an app for everything, I do find the Neakasa app convenient - it records my cat’s frequency of using the litter box and her weight each time she enters the box. This has been very helpful as she has had lifelong kidney issues. But let’s not forget the best part - not having to scoop out a litter box! I’ve had this unit since October 2024 and it has held up great, works as well as it did when I first got it. Of all the things I’ve bought for my kitten I do believe we both appreciate this one the most. :)

I've been debating picking up a robot litter box for a while, and have mostly been looking at the Litter Robot 4, but when this was on a pretty sizable sale and I had a $200 gift card it felt good enough to give a shot. It's smaller than I was worried about it being, but still bigger than I thought it might be. I had to do a hard swap from my cat's old litter box to this, but luckily she took to it pretty much right away. It does it's job pretty well and was easy to setup and easy to use. There are a few issues, most are minor but a couple are kind of big. - The open top does result in a lot of litter ending up on the floor around it. I keep the litter box in the laundry room so it's not a huge problem, but if your cat the type to throw litter around when burying their business it will likely get out of the box. - The waste tray reports as full far earlier than it really is. It also dumps a surprising amount of litter into the waste tray sometimes but not always. It's also easier than I'd like to spill out of the waste tray when trying to clean it up. The biggest problem is that while I was able to get this working with Home Assistant using a HACS plugin really easily, but I have to really rely on that. The app on my phone does not stay signed in. It'll log me out within a couple minutes of signing in, and whenever I need to do something in the app I need to do it quick. The app layout. options, etc. are all pretty good, it's just the cloud service does not stay signed in. It does still send me notifications though? I also couldn't access the store front for accessories/consumables, but a recent app update removed that as an option. The store front threw SSL expiration popup errors, and when I get signed out it says the session expired. I suspect the app's cloud services have expired SSL certs or something and that's caused both problems. That they haven't fixed it is... kind of crazy. Beyond all that, it works mostly as expected, the cat uses it, and I don't have to worry about forgetting to clean out the litter box, I've got stuff that notifies me on the phone to clean out the waste bin when needed. Solid buy, but could be better.

I bought this back in November 2025 before I had abdominal surgery and I’m so glad I did! Because of the surgery I couldn’t bend much for a couple weeks or lift a lot, so having the Neakasa was insanely helpful. Shipping was so fast and it was easy to set up. It isn’t that heavy either, I was able to bring it upstairs (before my surgery) by myself without struggling at all. The instructions to get it and the app going were easy to understand I think it took longer to open the box than get it set up! During my healing period, I had to top up the litter once and I generally pull about one bag of poop out a week - very manageable! It’s a sturdy piece of equipment, but insanely quiet. It’s a bit big, but I needed something that was since I have a 15 lb Torbie and a 24 lb Maine Coon! Both cats figured it out easily and it’s quiet so it doesn’t scare them at all. My apartment smells so much nicer too! The cats love it and I definitely do too. I appreciate the alerts I get on my phone about litter levels, when the bag needs to be changed and any other potential issues. Customer service has been great, I reached out recently because my cat pulled the plastic mat up and they handled getting me a replacement sent out so professionally and swiftly that I even told my friends how impressed I was! Not many companies are so easy or actually nice to deal with nowadays so that really sets them apart. My only complaint is that the open design makes it easier for the cats to kick litter out but sweeping twice a day isn’t that big enough of an issue for me to knock even half a star off! I just bought the extended guard to see if that helps keep it in a bit better going forward. If you have large cats (in general or breed wise) like I do, get this. Great for Maine Coons, which can be a tough order to fill! It’s so so so good and I sing its praises to everyone I can.

Purchased in 12/2024 Had been considering getting this or the Whisker Litter Robot 4. Found this one after a review from “One Man Five Cats” on YT (I highly recommend his videos if you are in search for in-depth reviews on automatic litter boxes and are torn between different brands) I chose this one for the affordability and the open front, since I have 3 cats — 11 lb, 14 lb, and a 5 lb kitten — so I needed a litter box that could fit a wide range of cats comfortably, wouldn’t break my pocket and had a large waste bin capacity. I actually love this litter box and recommend it to every cat owner I know! Entrance is low enough and large enough that my kitten and my two adult cats can enter. It’s built well, and it’s easy to take apart and clean. I highly recommend to turn on the automatic cover setting to help stifle any smells and avoid any extra smearing. Extending the time from when the cat leaves the litter box to when it dumps (mine is set to 8 minutes) will also keep it cleaner which will reduce how often you need to clean the machine. If you have a cat that tends to pee on the sides of their litter box, it is essential to put the seam stickers on. My partner recommended I use silicone to line the seams once the stickers fall off, which so far they have held on wonderfully but that will be my next step. I plan on also taking it a step further and use a sealant spray to help the litter roll right off. The amount of litter bags that come with the machine is a generous amount, they have lasted me 5 months and I still have some left — mind you this is with 3 cats who avg 10 to 18 litter box trips a day! The open front makes it super easy to refill the litter before work. The box is easy to assemble, parts just click on, and app is easy to navigate, even allowing a cleaning reminder so it doesn’t get gross. It gives a great peace of mind with the amount of cats I have since I work 24 hour shifts. I never smell the dumped litter until I have to open the waste bin to change it. I will say there is no way for the litter box to detect how full the waste bin is until it’s full. This is especially frustrating when I’m away from home, leaving my cats with no access. There is an option in the app for “automatic restoring” so the bin will put itself upright when the waste bin is full. I personally leave this off to avoid any smearing from anything overflowing in the waste bin. The app does have trouble detecting which of my cats are using the litter box, if tracking specific cats bathroom usage is important I would say the app still has a long way to go before it’s more accurate. The app in the first few months of owning DID have issues with staying connected to the WiFi, however, in the last 3-4 months I noticed I have not had that issue occur again. I wouldn’t recommend this for cats that dig a lot, at least until they come out with a barrier that can attach to the front, one of my cats digs a lot and gets litter everywhere just to spite me. Overall, I still give this a 5/5 as it fits my lifestyle well, was within my price range in comparison to other brands, and I am happy with how much easier it has made litter box maintenance. TLDR: • Pros : easy to clean, has a low entrance for cats of all sizes, effectively stifles odors with the automatic cover setting, affordable, open front design, and large waste bin capacity. • Tips: Use the seam stickers and silicone to prevent leaks, and extend the automatic dump delay to 8-10 minutes after cat leaves to keep the litter box cleaner. • Cons: - The app has trouble detecting which cat is using the litter box. If this is an important feature for you I would recommend waiting to buy this one until it has been fleshed out better. - No waste bin detection until it’s full. Wish it gave a nearly full or half full warning. • Recommendation for Cats that Dig: Not recommended for cats that dig a lot unless a barrier is available for purchase down the line.

I wanted an automatic litter box that could reduce daily scooping without making my cat feel trapped inside a small enclosed space. The open-top design was one of the main reasons I chose this model. The entrance is wide and easy to access, so the transition from a traditional litter box was easier than I expected. It also provides enough room for a larger cat to turn around comfortably. The unit is well made, but it is quite large and takes up considerably more floor space than a standard litter box. It is worth measuring the intended area before setting it up. Assembly was manageable with the included instructions, although the main unit is somewhat bulky and may be easier to move with two people. The automatic cleaning function does save a lot of time. Once the cat leaves, the machine waits and then begins its cleaning cycle, separating the clumps into the waste drawer. It handles most clumps well, although very soft or sticky clumps may occasionally leave some residue behind. I still need to wipe the inside periodically, add fresh litter, and clean around the edges. It reduces maintenance, but it does not completely eliminate it. The safety sensors are an important feature. The machine detects when a cat approaches and stops the cleaning cycle, which gives me more confidence using an automatic litter box. The motor is noticeable when it runs, but the sound is not excessively loud or disruptive. Odor control is better than what I experienced with a regular open litter box. The sealed waste drawer contains most smells during normal use, but it is not completely odor-free, especially when the drawer is opened. How often it needs to be emptied will depend on the number of cats, their size, and the type of litter being used. The disposable bag system makes emptying the drawer fairly quick and keeps direct contact with waste to a minimum. The app is helpful for checking litter box activity, changing settings, and starting a cleaning cycle remotely. It only supports 2.4 GHz Wi-Fi, so the initial connection may require checking the router settings. The activity history is useful, although I would not rely on it as a substitute for monitoring a cat’s health or behavior. This litter box has made daily cleanup more convenient, and I especially like the roomy open-top design and safety detection. The biggest drawbacks are its large footprint, the continued need for routine cleaning, and the ongoing use of replacement bags. It is a useful upgrade for someone who wants to scoop less often, but it should not be viewed as a completely hands-free solution.

We’ve had our Neakasa M1 for almost a year now, and we are honestly so happy with it. We have two cats, and it has made dealing with litter so much easier. I really don’t miss having to scoop a regular litter box every day! We were originally debating between the Neakasa M1 and the Litter-Robot. After doing quite a bit of research, we ended up choosing the M1 because we felt it was the safest option for our cats. We had concerns about some other automatic litter boxes and the possibility of cats getting trapped in them, so the safety design of the M1 was really important to us. It’s also a bit less expensive than some of the other popular automatic litter boxes. It is definitely still an investment, but honestly, it has been SO worth it for us. (We purchased during Prime Day, so we did manage to save some $ too!) We have two cats, and I love that the app is so easy to navigate. One of my favourite features is that the M1 can weigh our cats and distinguish between them, so we can actually keep track of which cat is using the litter box. It’s such a cool feature and gives us a little extra insight into their habits. With two cats, we usually need to empty the waste compartment about twice a week, but even with that, it is still so much easier than a regular litter box. Hardly any odour! It has made a noticeable difference in our daily routine and saves us so much time. I also want to give a big shout-out to Neakasa’s customer service. They have been incredibly kind, responsive, and helpful whenever we’ve needed assistance, and they’ve sent replacement parts when needed. I really appreciate that kind of customer service, and knowing they offer a two-year warranty gives me even more confidence in the company. Overall, we absolutely love our M1. It’s one of those purchases where you wonder if it’s really worth spending the money, and then once you have it, you wonder how you ever lived without it. We would definitely recommend it, especially to anyone with multiple cats. It has been a great product for our family, and I would absolutely purchase from Neakasa again in the future!

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Sono molto soddisfatta fella lettiera Neakasa M1. Il montaggio è stato rapidissimo, e anche il collegamento alla rete wifi è stato veloce dopo avere scaricato l'apposita app, davvero molto intuitiva e chiara nei passaggi da seguire. Noi abbiamo due gatti, Brio di 4 kg e Leo di 4,4 kg. Si sono adattati subito, essendo molto curiosi dopo qualche minuto erano gia dentro accovacciati, padroni del nuovo schiavo robotico. Per velocizzare la confidenza noi abbiamo aggiunto alla sabbia nuova un po di sabbia "pulita " presente nella vecchia lettiera automatica. Dopo una settimana di utilizzo abbiamo verificato che per due gatti la lettiera arriva al suo massimo di autonomia come contenimento rifiuti, oltre i 7 giorni è necessario svuotare il sacco. Il sistema comunque funziona perfettamente, quando il sacco rifiuti è pieno le notifiche arrivano puntuali al proprio telefono. Così come la notifica di richiesta rabbocco sabbietta quando insufficiente. La pulizia è automatica e si può programmare di eseguirla da un minuto dopo la rilevazione dell'uscita del gatto fino a quando si preferisce. Secondo la nostra esperienza consigliamo 10 minuti, in modo che la sabbia abbia il tempo di agglomerarsi e gli escrementi di "consolidarsi" Degna di nota l'estrema silenziosità della macchina durante il ciclo di pulizia. Tuttavia, ho notato alcuni problemi. I miei gatti essendo molto curiosi cercano di interagire con la lettiera quando non dovrebbero, ad esempio quando è in fase di pulizia o svuotamento. Adorano guardare la sabbia passare attraverso i buchi del setaccio ritornare pulita nella conca. Però un po troppo da vicino sedendocisi dentro e grattando sulla grata per far uscire la sabbia... Devo quindi lasciare la pulizia in manuale e provvedere quando i due folletti pelosi sono occupati in altre faccende, chiudendomi dietro la porta della stanza oppure da remoto quando tramite le telecamere per fortuna già precedentemente installate non li vedo nelle vicinanze. Leo essendo un gatto di grande statura e molto forte riesce addirittura ad aprire il cassetto dei rifiuti puntando le zampe sdraiato sotto la lettiera. Suggerisco di aggiungere un sistema di blocco più sicuro per il cassetto dei rifiuti, magari con uno scatto più incisivo. Inoltre, ho notato che l'app fa fatica a distinguere i gatti che entrano nella lettiera se hanno un peso simile. Questo può essere un problema se si hanno più gatti con pesi simili, poiché non è possibile monitorare correttamente le loro abitudini. Nel complesso, sono molto soddisfatta della lettiera Neakasa M1, ma credo che con alcune migliorie potrebbe essere ancora più efficace e sicura anche per dei gatti pazzi (rossi) come i miei. Grazie per il vostro impegno nel creare prodotti di alta qualità per i nostri amici a quattro zampe.

Fits perfect and handles the job greatly.

Ik gebruik deze kattenbak nu een paar maanden en ben zeer tevreden. Mijn grotere kater wilde niet in een ander gesloten (en goedkoper) model, met de open bovenkant van deze bak is dat geen issue. Soms ligt hij zelfs in het schone grind te slapen. De kwaliteit van de Neakasa is een stuk beter, makkelijker schoon te maken en te vullen in vergelijking met de andere gesloten automatische kattenbak die ik heb. De oude staat er nog wel maar de katten gebruiken hem niet meer Een paar voordelen die ik heb ervaren: Van 3 bakken naar 1: Met twee katten die niet naar dezelfde bak wilden (en dan een protestplas naast de bak gingen doen, ondanks het dagelijkse schoonmaken) is dit een hele opluchting. Ze willen nu _eindelijk_ dezelfde bak gebruiken. Minder kattenbakvulling: Het gebruik van grind is drastisch verminderd, wat scheelt in kosten en gesjouw. Gebruiksgemak: Het legen en vervangen van de opvangzak gaat makkelijk en soepel. En geen vieze lucht meer waar ik steeds met mijn neus boven moet hangen. Schoonmaken is ook eenvoudiger omdat er geen vastgeplakte resten in de bak zitten. App: Hoewel de app leuk en stabiel is, zie ik het meer als een gimmick. De gebruiksstatistieken zijn niet heel nuttig als je katten ongeveer even zwaar zijn. Als hij vandaag stuk zou gaan, zou ik morgen meteen een nieuwe kopen.