Sun Joe 24V-X2-DTS15 Scarifier and Dethatcher Kit, 5 Depth Positions, 15 Inch, Brushless Motor, with 2 x 24V 4.0Ah Batteries and Dual Port Charger

Best money I spent. Great product ans well worth it. Only detaching right now. Used it like 10 times and works great. Cord is easy to manage if you take your time. I just can’t believe how much thatch I had.

Fonctionne très bien

Got this in a few days ago, did not use it right away due to cold weather. Packaging was very bad, box was torn. Nothing seems to be missing however. Assembly was easy. Used it for the first time today, Feb. 11, 2022. It did a very good job for about 10 minutes, then it died and would not restart. I had done a full charge on the batteries. The batteries show about a 2/3 charge remaining. When it died there was a smell as of a burned electrical motor. Currently recharging the battery and letting the motor cool. Will then try it again, it it does not work I will try to return. Disappointed. Feb. 12, 2022. It works, tried it indoors as it's too cold to use outside. So not a full test. I don't think I did anything that could be considered outside of normal use yesterday. Will see what happens on a warmer day. Still disappointed overall, I'm planning to keep it at this time as I really wanted a dethatcher.

First, the dethatcher came look like an open box, the order is for a brand new item. When I first to try it, just found out that the collection bag came with the package did not fit the dethachter (see pictures), it kept falling off the machine. Secondly, when I try to change the scarifier roll, I discovered one size of the machine near the wheel was broken (picture). I contacted Amazon for refund/exchange (received about 10 days ago), they ask me first contact the manufacturer for under warranty claim before asking for refund hassle. I do not understand the logic. I have contact the manufacturer and waiting for reply, almost 48 hrs passed by still have not heard anything. I am very disappointed the Amazon and SunJoe support.

Compared to the competition, Sun Joe is as good as it gets; but there is lots of room for improvement. It does a great job thatching. I attached the bag, but it does not stay attached, so it is worthless. I had to use my lawn mower to suck up the thatch. The batteries lose power in less than 20 minutes; and take a long time to charge. Why such small batteries? My electric lawn mower uses one 80V battery and it lasts about 2 hours.