ROVSUN 12,000 BTU Mini Split Air Conditioner & Heater with Smart APP Control, 21 SEER2 115V Energy Saving Inverter Ductless Wall AC Unit with Pre-Charged Condenser, Heat Pump & Installation Kit, Black

I had a ROVSUN for years, since 2017 when they began. I decided to live the RV Life before the pandemic and in doing so, its key to avoid mold issues and much healthier to replace the RV AC's with a small minisplit system. I researched and found ROVSUN. Their 9000 BTU was just the right size made smaller and they made it in black which was gorgeous. My ROVSUN never failed me. When Florida began to get the Cat 4 hurricanes I lost my trailer home. Did you know that my ROVSUN Minisplit system STILL WORKED! But after a few tragic storms it was time to get a new one. And here is why I will only buy from this company.... I ordered my faithful ROVSUN and the compressor was delivered (they always deliver in two parts) and I was here to receive it but when the second part (the wall unit) was delivered, sadly Hurricane Milton was on its way and we all had to evacuate.Luckily I was able to take the compressor I received to safety but I was not here to receive the wall unit when it was delivered 2 days before Milton devastated us (because we were forced to evacuate!) Hurricane Milton came and it not only swept away my ROVSUN wall unit but it flooded my trailer home! We never found the wall unit when we returned. Just to show you how much integrity ROVSUN has, 2 months AFTER the hurricane when I was able to replace my trailer and I did not expect to ever have the wall unit replaced since it was delivered before the storm... I contacted them because it was time to install my ROVSUN compressor and I was missing the wall unit. YOU WON'T BELIEVE IT AS COMPANIES NEVER DO THIS... THEY DID NOT MAKE ME BUY A NEW ONE... THEY REPLACED THE WALL UNIT THAT FLOATED AWAY FOR FREE!!!! No one does that! Their representatives did not say "sorry we delivered it, not our problem..." INSTEAD they said "How can we help?" When I provided the proof of what happened, they said, "We are sending you a replacement for free." (I nearly fell off my chair.) Interestingly enough, when I had to live without the ROVSUN and my new trailer that came with the usual AC system that ives on the roof was being used, it DID NOT TAKE AWAY the humidity and I began to have issues with breathing because the mold is able to develop when the humidity is not kept under 55%. (Just so you know, my ROVSUN always kept the humidity at 45% or less and I never had mold issues when I had my ROVSUN.) And THAT is why you buy a minisplit system... to have consistent cooling, without condensation or humidity. Our health is all we have in the end and I will ONLY trust mine to ROVSUN. So a special "Thank you" to the people at ROVSUN, not only for having such integrity and for genuinely caring about their customers but for making a product that keeps me and my family healthy and works, even after hurricanes! : )

Works super good. Very easy to install as I am a pro. Works well so far. Will see how it holds up to AZ heat. Planning on getting a mister and strapping it to the coils in case temps get way high. Have seen 122 out there before which would push the performance.

Bought five of these for our new home. The work very well and are quiet on the low to medium settings. A little bit noisy on Hi settings but totally normal. Like most mini splits they are kind of ugly. I wish this brand would make recessed units that don't hang on the wall. The only issue I have had is that one of our five outdoor fan units and makes a lot of noise. I need to take it apart and tighten all of the screws and hardware to keep it from vibrating. Note. You we likely need a licensed HVAC sub to charge the line sets. Especially if you have to customize and braze any of the connections.

Easy install heats and cools great would recommend to a friend.

I used 8 of these 9000 BTU units and 4 12000 BTU units on my four-unit apartment building to replace and abandon my central heating systems. I'm very happy with the value and performance of these units. I have not enabled the WiFi capability on these but the remote controls do the job.

It works. I bought it when my outside ac unit portion stopped working till I could get the money to replace it.It's pretty quiet. I bought this cause of the reviews.Keep in mind the air it puts out doesn't go around corners. Meaning if you have a 500sq ft area but it's not an open area meaning there is a bathroom and another room in the 500 sq ft area, those rooms will not benefit from this unit. That's why the sell multiple room units together in a bundle.This is ac and heat. It's basically like a window unit ac that isn't in your window and it heats.The directions say it has to be 8 ft high and have 8" of space above it. Well my walls are 8 ft high so it is located at 7ft 4" high and still works well. Keep in mind the outside portion has the have a foot open space around all 4 sides and can't be in place of full sun, full wind area.Also the hoses for the inside unit that go to the outside unit are only like 16 to 20 feet long. So unless you buy adapters you have to be very conscious of where your putting it.This can be installed your self of your self or someone you know is handy like that. Which we were. If not you will need to hire someone who can do it.

What a great unit, it heats up quickly and you can barely hear it working. I love the Bluetooth feature making it easy to adjust from anywhere in the house.

I bought two of these units at different times, about 4 months apart from each other for two different parts of our house and they both don’t work now and customer service has not been good. After having the units work a little while, they both started to have the internal parts freeze over. Then it was thaw and leak all over. Then it progressed to the units not cooling at all and the air conditioning not working so these units don't work at all now. I tried to get help from customer service about it and they gave me no solutions and offered a measly $20 off a new unit. $20 off when shipping alone is $100 is so low, why even bother offering it? And why would we want to buy new units for only a measly $20 off when both units we bought don't work and don't cool anymore? Don't bother with these cheap units and save your money on the better quality ones.