NewAir Portable Ice Maker 50 lb. Daily | Red | 3 Size Bullet Shaped Ice | First Batch Under 10 Minutes | Self Cleaning Quiet Operation Countertop Ice Machine | AI-215R

UPDATE 08/14/15:Here's the deal. While the unit has a detection for the out-of-water condition, it's too late to save the water pump from an early demise. The water inlet from the water tank is separated from the ice maker tray it feeds by a few uphill inches. The water pump seems to be at its best when the water tank is at least one-half filled and the pump is being assisted by the water's pressure. If the water in the tank is allowed to get so low that the out-of-water indicator lights, the pump is working so hard to raise the water up to the ice maker tray that the pump will eventually fail. After replacing my second pump, all is well now. Grins!UPDATE 02/21/15Okay, folks. As with any electro-mechanic device, you should expect failure of some part at some point. To expect an ice maker to operate perfectly for many years is unrealistic. Yes, I experienced a failure. Instead of setting my hair on fire and screaming at the manufacturer, I carefully diagnosed what the probem was. After several months of nearly 12 hours per day operation, my AI-100's water pump as one of the few moving parts began to fail to draw water up to the ice mold, and it finally gave out with a whimpering death. I then had two choices: 1) Scream at NewAir and just buy a new one; OR 2) Since the small internal mini pump had failed, order and install a replacement pump. The pump is plastic, tiny, and it has two ears that hold it to its bracket, and a idiot-proof two-wire contact that plugs into a circuit board's pin connector.Once again, I was VERY pleased with the response by NewAir and the customer support provided by representative Mireya. Fearing the worst, I called NewAir and asked if a water pump was available and if it is something I could replace by myself. Sure enough, the water pump is a small, inexpensive available replacement part which with a little courage is easily replaced. Only $14.95 + $5.00 shipping. Ordered from NewAir on a Thursday, arrived the followng Monday.Next chapter ... How do I do this? Let me tell you that it took only 30 minutes to position the ice maker on it's front face on the floor, remove a total of about 12 phillips screws (some are pretty teeny, so wear your magnifying glasses), remove and replace the very small pump motor, and then reassemble and allow the unit to settle before ice making resumed!I am making photos for my sister when she will have to execute a pump replacement. So I will be updating this thread to post step-by-step instructions and photos. Don't sweat a pump failure. Order one and go forth to save on cost!UPDATE 10/28/14:After two months using the ice maker every day, I have come to the conclusion that distilled water (not merely "filtered" drinking water) is the only way to go. While it isn't required, distilled water results in much less "clumping" of the cubes than ordinary tap water or bottled drinking water. I suppose it is the absence of the various gasses and materials dissolved in tap/bottled potable water that makes distilled water cubes clump much less. I turn the unit on in the morning and off at night. A perfect supply of ice is available all day, and there's usually just a nice amount left in the morning to begin the day. Some have complained that the ice melts too fast. That is a reflection of the fact that the ice maker only freezes the cubes down to a temperature merely necessary to form the ice. That is in contrast to the typical refrigerator ice maker which freezes cubes down to a solid zero Farenheit or below. Other than that minor inconvenience, this is a great unit!My Previous Post of 08/29/14:I am impressed. This product met a need for my townhouse. I had to constantly run up and down stairs to refresh the ice in my iced tea (ahem, . . . and my scotch after 5:00 p.m.) until I took a chance and ordered this Newair unit. I was skeptical after having been burned by so many inferior products from China which exhibit terrible product design, engineering, or performance. Such is NOT the case with this ice maker. The ice maker shines in the three F's (Form, Fit, and Function). Several things make a difference . . . Good insulation, quiet operation, reliable ice production, rubber feet, strain relief on the power cord, high quality plastics used in construction and metal where necessary, safety and overflow features, and something hard to describe (a good "feel" to the manufactured parts). Simple operation with only minimal cleaning maintenance required. I use distilled water just as a preference, but it is not required. Since I have placed the unit in my guest bathroom, the only improvement I would suggest is a coin slot for my guests to help offset the cost . . . grins!.I saved the best for last. I telephoned Newair Customer Support to ask a minor question and guess what? I actually reached a REAL PERSON who was conversant with the product and its operation! Wow. Isn't that a first these days? Thanks to "Mireya" of customer support, my question was answered quickly and accurately. I am a happy customer.

I have a Class "A" 35 foot Motorhome and like most motorhomes under "One Hundred Thousand Dollars" the refrigerators are on the small side and in the freezer you need every inch. This ice maker was just what I was looking for, the prices is right and the size is perfect to store in the motorhome. Every few days I pour some bottled water in and make a zip-lock bag of ice and put it in the freezer. It took all the worries out of running out of ice. If we have guests it's great!!! Once it gets to temperature it seems to take off and fills up fast. It is also great for making crushed ice because the cubes have a hole in the center and are easy to smash. Only problem I have is that it is heavy (for me, I have a bad back) and to pick it up to the sink to clean it good is ruff. All & all: Well made, Nice looking and the only noise is the cubes falling which I find kind of neat myself :)It was about two months after the above review of the Ice Maker when it broke!! I did read reviews where others had problems with the water pump but I thought it was just an air bubble because mine stopped pumping a few times and all I had to do was tilt it a bit thinking I was releasing the air.WRONG!! one day that dreaded "out of water light came on and that's all she wrote. I called and received no satisfaction at all!! Figuring it would be too much trouble to send it back I decides to repair it myself. That is what I did for a living, R&D engineer, I have repaired more sophisticated machinery then a simple Ice Maker. I worked for "Memorial Sloan Kettering Cancer Center" in New York City for over 15 years repairing Picker & GE X-Ray machines and Linear Escalators. I was schooled by these companies and was a "Jack of ALL Trades". Enough of tooting my horn.The ice maker is built very well, like clockwork inside. It has a good compressor and the design is excellent!! It has one flaw, the water pump! I took the pump out and it is a medical grade pump with a ISO certification on it. (ISO 9001:2000) Problem, after a long day of hunting on my computer and my connections I could not find a replacement pump. It is made in China by "HENG SHAN" model # FS60202M , DC 12 volts 0.23 amps.What I did was disassemble the pump, it is a tiny thing. Easy to take apart, it is a magnet driven pump. One electro magnet spinning in a sealed housing insulated from the water. It drives a smaller magnet that has the impellor attached that moves the water. Age old design used in many things such as fish tank filter pumps.I found three problems with the pump: (1) the electro magnet circuit board had a cold solder joint. (2) one of the windings had no continuity, which took me a long time to find the break with a magnifying glass and repair it. (3) both the electro magnet shaft and the impellor shaft were shimmed to tight which I found out after I repaired (1) & (2). That could have been the cause of the winding getting hot and breaking. The time it did run for was intermittent, it did stop on me several times, that was most likely the cold solder joint. Between that and the shafts being shimmed to tight put a strain and high resistance on the windings until one of the winding wires melted... Hence, a dead pump!After all the repairs (about 12 hours work) it runs great now, has been for weeks. You can hear how much stronger the pump is. If you can not repair it yourself there are plenty of small 12 volt magnet drive pumps that you can replace it with, just replacing it is easy, just take your time taking the back to cover halfs off (lots of screws). GOOD LUCK!!ps: If you need advice on repair of the pump email me at [email protected] and I will try to get back to you.