roborockQ5 Pro+ Robot Vacuum and Mop, Self-Emptying, 5500 Pa Max Suction, DuoRoller Brush, Hands-Free Cleaning for up to 7 Weeks, Precise Navigation, Perfect for Hard Floors, Carpets, and Pet Hair

I've had this vacuum for about a month now and it's been great. I had a Shark robo vacuum before this one which served me well, but I'm much more impressed with Roborock. It's a little less noisy, picks up everything, and keeps itself clean. I frequently had to clean out the wheels/bottom of my Shark due to having three pets, but I noticed this one somehow stays clean underneath and has given no errors so far. And I haven't had to empty the bag yet. But the most impressive thing to me is how smart it is, it doesn't run into anything, and it's FAST. I have a 1500 sq ft space, and (apart from the first 1-2 times while it learned the home) it takes about an hour to clean everything. It seems much more high tech than I expected. Well worth the money. I haven't used the mop yet, but the vacuum does great.

The media could not be loaded. This device is perfect for my cleaning needs and has exceeded my expectations. It effortlessly reaches every corner, leaving no dust behind, even in hard-to-reach areas. Its noise level is impressively low compared to other products I’ve tried, making it ideal for use even when others are working or resting.The setup and operation are incredibly simple, and the device mapped my entire house with remarkable precision. I could easily divide the rooms into specific cleaning zones based on my preferences, which makes cleaning more efficient and convenient.One feature I particularly love is the mopping function. It not only vacuums but also mops, leaving my floors spotless and shiny. The water tank is easy to fill, and the mopping pads are simple to attach and clean.

So far, I have zero negative to say about this vacuum. I was looking for a vac that would be excellent with pet hair, as well as be able to navigate rugs and several hard floor transitions: this is the one and for a very reasonable price point. The app is helpful to customize routines, map your floor plan, set cleaning zones, and see where the vac has cleaned. The self emptying feature is also a huge plus.Highly recommend!

Customer service for this product is worse than terrible!Connecting the device was a nightmare! I knew that it needed to be connected on a 2.4 network. I have many devices that connect through my dual-band router, and select the 2.4 network. This device will not do this. I did not learn this through Roborock customer reps or through my ISP. A friend mentioned that she had encountered this problem, and suggested that I split the networks on my router. Luckily, my ISP has an app that makes this possible without having to log into the router!For those who do not live with the disrespect and assumptions of competence shown to people without sight, you may not be aware that people with little or no sight use smartphones and computers as much, maybe more, than most people who are sight and light dependent! We read the screens with screenreaders which either speak or turn present characters in braille for a braillle display. However, human developers, most of whom are sighted, have to code the apps and web sites correctly. It isn’t difficult, not time-consuming, just requires an inclusive mindset and accessibility coding knowledge.With that said, what I hear on an app may not say the same thing as someone else visually sees. Icons must be labeled with text.Roborock customer service REFUSES to help me learn how to set the app so that the unit will mop. They ask insulting questions such as “don’t you have someone to help.” This is insulting for several reasons. It implies that I cannot possibly live independently, and that if a person with sight was available I was not intelligent enough to ask for visual assistance. Which, of course, if the app was coded correctly would not be necessary.I want to set the robot to mop. The rep is telling me that I have to do this from the map. I know this is not the only way, but he doesn’t know how! He blames it on my inability to see, not his incompetence, or the incompetence of those who coded this app. I did set the suction for the device, and set a schedule, figured out how to resolve the wi-fi connection without “sighted assistance.” While someone was looking at a picture of the device, and couldn’t figure out where to add water for the mop, I tactually found the rubber stopper and filled the tank! But, that seems impossible to the customer reps.Not only that, but I used to call them from my cell phone, but they seem to have blocked that number, as everytime I call from it now, it rings once then cuts me off. I successfully called them today using my home number! Instead of answering questions, they will often say nothing for over ten minutes, not telling the customer that they are on hold, or indicating, in any way, that the call is still even connected.I consider these issues as proof that this is not a reliable company. They are unethical and non-inclusive, and do not respect their customers. This is really terrible, as I had dreams of purchasing their most expensive model that self-fills the mop, washes and dries the mop pad, and has lots of features that coule be of benefit to me, just as they are to other customers who can afford the $1,500 unit.I am extremely dissapointed with my experience and it makes my experience, though also bad, with iRobot look like fun!