Why isn't my unit getting cold?

I had the same problem with one of the units I ordered a couple of weeks ago. The first one I installed last week works great but the second one ended up just blowing warm air. I contacted the company via email (only way to engage them) last Friday evening to initiate support/return. I didn't expect them to answer over the weekend so I decided to initiate the return/replacement with Amazon. Windmillair actually responded to me multiple times over the weekend to offer help. They expressed their concern that they are having shipping channel distribution problems with carriers damaging the internals of the units. Bottom line - your unit is most likely damaged like mine was. Contact the company as soon as you can to initiate a replacement, their customer service is outstanding.

Is this Energy Star Rated?

Hi Christopher S., Thank you for your question, and we appreciate your interest in Windmill Air. Our units test at 12 EER (Energy Efficiency Ratio) / 11.9 CEER (Combined Energy Efficiency Ratio). Energy Star is 12 CEER. We are obviously very close to this standard, and we do a lot of other things that make us more eco-friendly, like using a better refrigerant, allowing customers to shut off their units remotely through our app, and helping to offset the carbon emissions of every AC purchased. We hope you'll find this answer helpful! If you have any other questions or concerns, please let us know by reaching out to us directly -- https://amzn.to/2Uw4SxW. Customer satisfaction is our top priority, and we are always happy to help! Stay Breezy! ---- Windmill Customer Support

Can this unit be used during Wildfire season? My area gets bad from fire smoke.

Hi Lorene Quist, Thank you for reaching out, and we appreciate your interest in Windmill Air. The AC circulates, conditions, and cleans the air inside your room. It does not pull in outdoor air. So, you will be fine to run the AC during these tough times if you properly install and insulate your windows. We hope you'll find this answer helpful! If you have any other questions or concerns, please let us know by reaching out to us directly -- https://amzn.to/2Uw4SxW. Customer satisfaction is our top priority, and we are always happy to help! Stay Breezy! ----- Windmill Customer Support

can it be removed from the outside by intruders?

Hi Sondra Phillips, Thank you for your question, and we appreciate your interest in Windmill Air. If our Smart Home AC is properly installed and secured according to our provided instructions, it cannot be removed from the outside. We hope you'll find this answer helpful! If you have any other questions or concerns, please let us know by reaching out to us directly -- https://amzn.to/2Uw4SxW. Customer satisfaction is our top priority, and we are always happy to help! Stay Breezy! ----- Windmill Customer Support

Deliver to Panama

For best experience Get the App

DOWNLOAD THE APP

WE SOURCE ITEMS FROM

UAE
UK
India
USA
Japan
KOREA

Customer Services

About Us

Customer Support

Windmill8,000 BTU Window Air Conditioner - Quiet & Smart, Cools up to 350 Sq. Ft. - Easy Install No Assembly, App/Wi-Fi, Voice-Enabled, Remote Control

Windmill8,000 BTU Window Air Conditioner - Quiet & Smart, Cools up to 350 Sq. Ft. - Easy Install No Assembly, App/Wi-Fi, Voice-Enabled, Remote Control

Product ID: 512593162

Secure Transaction

Details

Brand
Windmill
Cooling power
8300 British
Special feature
Dust Filter
Product dimensions
49D x 49.3W x
BEE Star Rating
Energy Star
Seasonal energy efficiency ratio (SEER)
5

📱Wi-Fi & app remote control

🔇Ultra-quiet 50 dB operation

❄️8,000 BTU powerful cooling

Description

❄️ Stay cool, stay connected, stay ahead.

WHISPER QUIET COOLING - At just 50 dB, enjoy peaceful work, relaxation, or sleep without disruptive noise.
ECO FRIENDLY EFFICIENCY - Uses R32 refrigerant, reducing environmental impact by 68% compared to traditional units.
EFFORTLESS SMART CONTROL - Manage your comfort from anywhere with app and voice commands—never come home to a hot room again.
PLUG PLAY INSTALLATION - Pre-assembled install kit means no hassle—get cool air flowing in minutes, not hours.
SLEEK AWARD WINNING DESIGN - Curved edges and a dimmable LED display blend seamlessly into any modern living space.

The Windmill 8,000 BTU Window Air Conditioner cools rooms up to 350 sq. ft. with whisper-quiet 50 dB operation. Featuring Wi-Fi and voice-enabled smart controls, it offers seamless remote management via app or voice assistant. Its sleek, award-winning design includes a dimmable LED display and eco-friendly R32 refrigerant, all in a pre-assembled kit for easy installation—perfect for the modern, efficiency-driven home.

Specifications

Brand	Windmill
Model	W1W31
Product Dimensions	57.15 x 49.02 x 33.78 cm; 26.76 kg
Energy Efficiency	5
Noise Level	50 dB
Installation Type	Window
Part Number	8000 BTU
Form Factor	Window
Special Features	Dust Filter, Fast Cooling, Filter Light Reminder, Remote Controlled, WiFi Enabled
Colour	White
Voltage	115 Volts
Wattage	6.5E+2
Batteries included?	No
Batteries Required?	No
Item Weight	26.8 kg