Was this supposed to come with the shoulder strap? Mine has the loops, but no strap though it is listed in the item description.

This garment bag does not come with a strap but has the loops to attach one if desired.

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Description

Measures 37 X 19 1/2 X 2 inches open
Measures 19 1/2 X 12 1/2 inches folded
Made of polyester for durability
Tri fold design will hold suits and dresses without wrinkling
2 mesh pockets and 1 gusseted pocket to keep smaller items organised.

This light weight trifold garment bag will keep you clothes wrinkle free and ready to wear at your destination. Use it as an overnight bag or pack it in your carry on luggage for longer trips. The bag features 3 pockets for shoes, undergarments and more. The sturdy clips are adjustable to hold the bag secure whether you pack a lot or a little. It also features a carrying handle and hook for hanging. Lite Gear bags are designed to be lightweight and durable and make travel easier..