The pad keeps coming off when mop inserted into bucket, why it doesn't work?

NOTE! Please have a look on below instruction about how to attach pad, the three tabs-slots must be matched together, and ensure the pad firmly stuck on mop-head, so that avoid this problem!

Why does the lid come off when bucket lifted?

It seems that there are two handles, but the larger one is the real lift-handle, the thinner one which printed "LOCK" is actually a lock that lock lid in the bucket. So just use the lift-handle to move the bucket so that the top lid won't come off!

What can I do if any accessories (including mop handle or cleaning cloth or mop-head) missed or broken?

JUST Message us if ANY issues occur! We're focus on customers' use-experience and provide long-term service for all of our products! Be free to tell us what's wrong or what you need through Your Order or go to our JOYMOOP storefront to ask us!

"Dirty" water flows into "Clean" water? —— Nope, the bucket only designs to separate "WASH" and "DRY" function!

The design that the squeezed water goes back to the "WASH" side for two reasons: 1) Keep the DRY side empty to squeeze water properly; 2) Maintain the water level in WASH side for continuous times use until customers want get the water changed.

The mop-head is difficult to go inside into bucket, why?

Fill water into WASH chamber and wet the mop firstly! The dry mop is certainly hard to insert. And it happens normally at first few times uses, please push down in some strength at beginning, also tilting mop at some angles maybe helpful.

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Description

✨ Mop smarter, not harder — the future of hands-free cleaning! 🧹

HANDS FREE HYGIENE - Keep your hands clean and dry with the innovative wet/dry bucket system and built-in squeegee.
PRECISION CLEANING - Flat mop head design reaches tight corners and under furniture for a spotless home.
LIGHTWEIGHT DURABLE - Rust-resistant stainless steel handle and compact design make cleaning easy and long-lasting.
ALL SURFACE VERSATILITY - Effortlessly clean hardwood, tile, laminate, vinyl, walls, and even windows with one mop.
ECO FRIENDLY ECONOMICAL - Reusable, machine-washable microfiber pads save money and reduce waste.

The JOYMOOP Mop and Bucket with Wringer Set features a 5.6L dual-chamber bucket that separates wet and dry zones to keep your hands clean. Its flat mop head with 3 high-intensity washable microfiber pads excels at cleaning all indoor hard surfaces, including floors, walls, and windows. Designed for precision with a rust-resistant adjustable handle, this lightweight system offers efficient, eco-friendly cleaning with easy maintenance.

Specifications

Included components	1 Bucket, Adjustable Stainless Steel Handle, Mop with 3 Washable Microfiber Pads, 2 Replacement
Item volume	5.6 Litres
Special feature	Retractable Mop, Rust Resistant, Self-Wringing
Item weight	3.77 Pounds
Unit count	1.0 count
Brand	JOYMOOP
Manufacturer	Jianmei
Product Dimensions	23 x 18 x 38.5 cm; 1.71 kg
Care instructions	Must insert the three Tabs(in Mop-head) Completely into the three Slots till the bottom., To keep long-term usability, recommend replacing pads every 1-2 months up to use frequency.
Is assembly required	Yes
Batteries required	No

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.