just opened and set up Christmas tree. It does not have any motion. WHY?

You need to use the AC adapter that should have been supplied with the decoration, and then slide the switch on the rear of the base to turn it on. If you don't want to use the AC adapter, then you can unscrew the battery cover plate base, install batteries, and then operate the switch on the rear of the base. One position on the switch should light all the lamps, make the trains move, move Santa and the reindeer around the top, and play the Christmas tunes. The other position does all the preceding, except play the music. Hope that helps.

Are replacement adapters available for purchase? Mine doesn’t work, nor does the piece work with batteries. Replacement universal adapter did not work

I'm not sure. One thing I am sure about is that this thing is a piece of junk. It worked for 2 Christmases and then it stopped working. It would come on maybe once a day if we were lucky. Beautiful piece but terrible construction. We don't even put it out anymore. It's not very pretty just sitting there with no lights or sounds. Customer service says they only warranty it for 30 days and that's about how long it works. Will never order from Bradford Exchange again.

Where can I get assembly instructions so I can try to repair it? Bradford exchange ignores my question

Where can I take my Thomas Kinkade crystal tree to repair the train that has stopped running.

How do you make music work?

There is a switch to turn the music/lights on.

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🎅 Light up your holidays with the Wonderland Express — where art, animation, and music unite!

COLLECTORS PRIDE - Hand-numbered with Certificate of Authenticity, a true Thomas Kinkade exclusive only from Bradford Exchange.
VERSATILE POWER OPTIONS - Plug in with included AC adapter or go cordless with 3 AAA batteries for flexible display.
MUSICAL CHRISTMAS SPIRIT - Enjoy a festive medley of 8 beloved carols that fill your space with holiday cheer.
ILLUMINATED WINTER VILLAGE - 12 brilliantly lit buildings and over 24 handcrafted figures create a magical snowy scene.
ENCHANTING HOLIDAY ANIMATION - Watch Santa’s sleigh and the Wonderland Express train come alive with 4 levels of mesmerizing movement.

This exclusive Thomas Kinkade Wonderland Express tabletop Christmas tree stands 16 inches tall and features 4 levels of rotating animation including Santa and his reindeer, a moving train, 12 illuminated buildings, and over two dozen handcrafted figures. It plays a medley of 8 classic Christmas carols and is hand-painted with glitter-touched snow for a festive glow. Powered by AC adapter or batteries, it’s a collectible masterpiece with a Certificate of Authenticity, perfect for elevating your holiday décor.

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Item Weight	8.5 Pounds
Item Dimensions D x W x H	12"D x 12"W x 16"H
Subject Character	Christmas
Finish Type	Painted
Collection Name	Winter
Style Name	Contemporary
Occasion Type	Christmas
Color	White and Silver
Theme	See Valid Values - Or leave blank
Product Care Instructions	Wipe Clean
Material Type	[MIXED]
Mounting Type	Tabletop
Recommended Uses For Product	Christmas Tree
Special Features	Handcrafted, fully sculptural, Plays Music

Thomas Kinkade Animated Tabletop Christmas Tree with Train: Wonderland Express

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