Kenmore KW2001 SpotLite Portable Carpet Spot Cleaner & Pet Stain Remover, 17Kpa Powerful Suction with Versatile Tools for Upholstery, Couches, Car and Auto Detailer, Gray

The media could not be loaded. Highly,Highly Recommended!!My old spot cleaner (Bissell) broke and I was planning on ordering the same brand but after doing the reseach I came acrossed high rating reviews for Kenmore KW2001 spot cleaner. It was in our budget so I ordered it not knowing what to expect. (Images attached speak for themselves - we have a dog and a cat) My dog peed in the back room and I didn't discover it right away, I also had to oder and wait for this unit to come in through Amazon. That being said it was a few days before I was able to clean up the dried mess. I loved how it worked on the rug so I cleaded my couch and loveseat. The images attached are from cleaning furniture. You can see in the images how much dirt this unit picks up. Amazon did an awesome job getting it here quick (2 days). The machine is a little larger than I thought it would be BUT it is easy to carry and handle and can clean small and lardge areas. My spot was about 12" round and I consider this a small area. I used hot tap water and the cleaner that came with the unit. The spay and suction power is EXCELLENT!, and the tanks worked well retaining water as designed. It is super easy to clean out the tanks. My OLD Bissell Unit retained water under the tanks and in the hoses and it was impossible to get the remaining water out (This is why my old unit broke). But with this unit, no water remains in it after you empty the tanks. Everything stores perfectly together. It comes with a large attachment and small one, and both work great. I store the large attachment on the hose. I stored the small one inside the larger tank. The Kenmore KW2001 Spot cleaner is an Excellent, High Quality Unit - well worth the value.

I did a lot of research on shampoo vacuums and I am SHOCKED there was zero articles recommending this vacuum!The main items I look for in shampoo vacuums are their reliability, function, and (the most important) how easy they are to clean once you finish using it.When I say this vacuum had to of been designed by a woman, I’m talking about how easy this vacuum is to clean! I have sensory sensitivity and a huge sensitivity for me is touching wet hair! It actually makes my spine tingle and makes me want to throw up! Everything from the handle, the dirty water bin, and the hose can come apart so you can reach all of the dirt and other debris. The handle piece is hard to take apart, but it is super easy to put back together.It’s also not very loud, apparently that’s a huge pro for some people, I personally don’t care as long as it sucks up all the icky stuff.As far as function, I don’t have any complaints, it works just as fine as other brands and types of shampoo vacuums I’ve used.The one major con for me is after using it for a while my wrist and hand hurt really bad, but I admit it’s a me problem for using it on my huge sectional sofa (all the cushions, the inside of the sofa, the sides and back of the sofa plus every side of the matching ottoman), all 3 bedrooms (against the baseboards where my normal vacuum can’t reach), a king sized mattress, a twin mattress, a toddler mattress, 10 standard sized pillows (don’t do this on pillows, it’s ridiculously challenging and was all user error), a loveseat chair, and all of my patio cushions… imma be honest I was just really into this thing!With as much as I did in like a weekend’s time, I can say it held up like a champ!I mixed Bubba’s Rowdy Friends neutralizer in it to clean up cat ruin smells and stains (we have 3 cats and one is a jerk and pees everywhere except her litter box) and if you have cats and are looking for the combo to knock out the old and new urine stains it’s this vacuum and Bubba’s Rowdy Friends!I’ve noticed the spots of cat urine I cleaned up using Bubba’s that the cat that is peeing everywhere will not pee there for a while!Customer service aspect- now I read the bad reviews about the product being broken and getting the runaround by customer service… so this is my second vacuum lol, the first one had tiny holes in the hose and I did not notice it until after I used it and went to clean those hose and water spurted everywhere! I notified Kenmore first to see if it was covered under warranty, but the hose is not a replaceable part. I reached out to the seller on Amazon and they issued a replacement and sent the shipping info to return it. I got the replacement like the next day.Overall I think this vacuum is amazing and the price is very affordable. I am recommending it to all of my friends and family!

*update* okay, I’d definitely give zero stars if possible for the customer service of Kenmore/Sears and the manufacturer Cleva. We’ve been calling every single day having to start over with someone trying to get a replacement clean water tank. Eventually, we were sent a “form” via email that we have to print out and send back to Cleva. The form states that we must remove the label from the appliance and attach it to the form, then further states that we MUST cut the cord of the appliance and attach a photo of it with the form so the company can DECIDE whether or not they will replace the part…this whole process has been a joke. This appliance is supposed to have a 1 year warranty.A friend of mine owns an appliance repair company so I contacted him to see if he could get the part for me and I would just pay out of pocket to not have to deal with Kenmore/Sears and Cleva anymore. There is absolutely no way to purchase parts for this appliance outside of Cleva. He also informed me that in his 20 years of appliance repair, Kenmore/Sears is known to have the worst customer service and do whatever possible to just take your money, to the point that he refuses to even work with them anymore. At this point, our expectation is that we are stuck with a $150 broken appliance that’s going into the trash and we are NEVER buying from Kenmore again.*original* I bought this shampooer 6 months ago and it has been phenomenal for its purpose. Easy to dump/clean, great suction, overall was very happy with it. Although I’ve had the product for 6 months, it’s not an every day use appliance, so I’ve maybe used the shampooer a total of 6-7 times. The last couple uses, I noticed a little puddle of water left behind where it sat on the floor during use. Didn’t think too much of it at first until I pulled the clean water tank off to get it ready and there are cracks all over from the inside of the tank. The cracks have spread down all sides of the tanks and the water leaks out everywhere. There’s been no damage to cause it, and you can see the cracks began from the inside (you can’t fully open this tank, so there’s no way to damage the inside of it that I can tell), I have no idea why it’s suddenly cracking all over, unless it was cracked when I bought it and just didn’t notice until they started to spread and leak so heavily.Upon calling customer service, we were informed that it IS a replaceable part but that they don’t have it stocked. We were told they were going to quickly contact their buyer for parts and then call us back. We’ve yet to hear back from them as to whether or not we can replace the tank.The shampooer was GREAT while it worked, which is the only reason I gave the 2 stars. However, I paid $150 for a shampooer I was able to use about 6 times. Where’s the customer service? An appliance is this cost should be under warranty at least a year and shouldn’t be no functioning after 6 months of irregular use.