The bottle looks half empty. Is this a manufacturing defect?

Both the 30ML and 50ML products contain the correct amount of liquid. The bottle is simply larger than the actual product volume. As shown on the product detail page, our machines accurately measure the weight of each product to ensure no defects.

There is no Safety Seal. Is this a used product?

No, it is not. To protect the environment, we are reducing unnecessary packaging, and the removal of the Safety Seal is part of this effort. Even without a Safety Seal, the packaging is designed to be sturdy and not easily opened.

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Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.