Why isn't my unit getting cold?

I had the same problem with one of the units I ordered a couple of weeks ago. The first one I installed last week works great but the second one ended up just blowing warm air. I contacted the company via email (only way to engage them) last Friday evening to initiate support/return. I didn't expect them to answer over the weekend so I decided to initiate the return/replacement with Amazon. Windmillair actually responded to me multiple times over the weekend to offer help. They expressed their concern that they are having shipping channel distribution problems with carriers damaging the internals of the units. Bottom line - your unit is most likely damaged like mine was. Contact the company as soon as you can to initiate a replacement, their customer service is outstanding.

Is this Energy Star Rated?

Hi Christopher S., Thank you for your question, and we appreciate your interest in Windmill Air. Our units test at 12 EER (Energy Efficiency Ratio) / 11.9 CEER (Combined Energy Efficiency Ratio). Energy Star is 12 CEER. We are obviously very close to this standard, and we do a lot of other things that make us more eco-friendly, like using a better refrigerant, allowing customers to shut off their units remotely through our app, and helping to offset the carbon emissions of every AC purchased. We hope you'll find this answer helpful! If you have any other questions or concerns, please let us know by reaching out to us directly -- https://amzn.to/2Uw4SxW. Customer satisfaction is our top priority, and we are always happy to help! Stay Breezy! ---- Windmill Customer Support

Can this unit be used during Wildfire season? My area gets bad from fire smoke.

Hi Lorene Quist, Thank you for reaching out, and we appreciate your interest in Windmill Air. The AC circulates, conditions, and cleans the air inside your room. It does not pull in outdoor air. So, you will be fine to run the AC during these tough times if you properly install and insulate your windows. We hope you'll find this answer helpful! If you have any other questions or concerns, please let us know by reaching out to us directly -- https://amzn.to/2Uw4SxW. Customer satisfaction is our top priority, and we are always happy to help! Stay Breezy! ----- Windmill Customer Support

can it be removed from the outside by intruders?

Hi Sondra Phillips, Thank you for your question, and we appreciate your interest in Windmill Air. If our Smart Home AC is properly installed and secured according to our provided instructions, it cannot be removed from the outside. We hope you'll find this answer helpful! If you have any other questions or concerns, please let us know by reaching out to us directly -- https://amzn.to/2Uw4SxW. Customer satisfaction is our top priority, and we are always happy to help! Stay Breezy! ----- Windmill Customer Support

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❄️ Stay cool, stay connected, and never miss a beat with Windmill’s smart breeze!

CUSTOM COMFORT SETTINGS - Choose from 3 cooling modes and 3 fan speeds, plus dual-filtration for fresher, cleaner air.
SMART CONTROL AT YOUR FINGERTIPS - Manage your comfort remotely via the Windmill Air app or voice commands—cooling convenience redefined.
WHISPER QUIET ROOM WIDE COOLING - Experience ultra-quiet, 45° angled airflow with dual air intake for efficient, even cooling.
HASSLE FREE TOOL FREE INSTALLATION - Get up and running fast with a pre-assembled install kit—no heavy lifting or complicated setup required.
ENERGY SAVING DOUBLE INSULATED PANELS - Keep cool air in and noise out while lowering your utility bills with advanced insulation technology.

The Windmill Window Air Conditioner 08W2Wi delivers powerful 8,000 BTU cooling with WhisperTech dual air intake for ultra-quiet, efficient performance. Featuring energy-saving double-insulated panels, smart app and voice control, customizable cooling and fan settings, and a quick, tool-free installation, it’s designed to keep spaces up to 350 sq ft comfortably cool with minimal hassle.

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Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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Trustpilot

TrustScore 4.5 | 7,300+ reviews

Abdullah B.

Great price for an authentic product. Fast international shipping too!

3 weeks ago

Yusuf A.

Fantastic experience overall. Will recommend to friends and family.

1 month ago

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Brand Name	Windmill
Model Info	08W2Wi
Item Weight	61 pounds
Product Dimensions	22.5 x 19.3 x 13.3 inches
Item model number	08W2Wi
Efficiency	high
Part Number	WM_WhisperTech_8000BTU
Form Factor	Window
Special Features	Remote Controlled
Color	White
Batteries Included?	No
Batteries Required?	No
Floor Area	350 Square Feet

WindmillWindow Air Conditioner - Easy Install, Voice-Enabled, Remote & App Control AC Unit - 8,000 BTU w/WhisperTech

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