Does it work broken as that’s how mine arrived?

Mine arrived broken as well so I requested a replacement. It arrived within a few days of reporting what I received.

Ordered the 3 pack and one is broken. Vendor says no returns. Looks like there is no way to follow up on this. I would not order from them again?

I did return broken ones in the past despite that. Try contacting Amazon instead of the seller. Or you can still use the broken pieces, They do work.

Are both bears in the same package, or is this two separate packages with one bear in each?

Hi! My name is Jessica, an employee at HIC Harold Import Co. Thank you for inquiring about the Brown Sugar Bear Set of 2 Softners. In regards to your question, each bear is individually wrapped. Hope this was helpful!

My brown sugar is always sticky and clumped together. How would I use this? To add or take away moisture?

Hello! My name is Jessica Petrecca, an employee at Harold Import Company, the manufacturer of the Brown Sugar Bear Original Brown Sugar Saver and Softener. In regards to your question . simply soak the sugar bear in clean water (no soap) for 20 minutes, pat dry and than place the item in an airtight container. This will allow the moisture to release making the items most longer. Also will help try to get rid of the sticky feeling. Please feel free to contact me at jpetrecca@haroldimport.com with any other questions or concerns you may have to this product. Hope this was helpful!

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🍯 Keep your sweetness soft and your snacks crisp—never miss a moment of freshness!

COMPACT CONVENIENT - Set of 2 small, lightweight savers fits perfectly in any container or pantry.
EFFORTLESS MAINTENANCE - Simply soak for 20 minutes or use dry; rinse with water only—no soap needed.
LONG LASTING FRESHNESS - Preserves brown sugar moisture for up to half a year—no more rock-hard clumps!
NATURAL TERRACOTTA DESIGN - Crafted from specially fired, food-safe clay for safe, reusable use.
VERSATILE KITCHEN COMPANION - Softens baked goods and dried fruit or keeps snacks crispy by absorbing excess moisture.

The Brown Sugar Bear Original Saver and Softener is a set of two terracotta clay pieces designed to maintain moisture in brown sugar for 3 to 6 months. Food-safe and reusable, they can be soaked to soften baked goods or used dry to keep spices and snacks crisp, making them a versatile and natural kitchen essential.

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Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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TrustScore 4.5 | 7,300+ reviews

Abdullah B.

Great price for an authentic product. Fast international shipping too!

3 weeks ago

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Received my product in pristine condition. Great service overall.

1 month ago

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Product Dimensions	6.68 x 5.08 x 1.27 cm; 58.97 g
Item model number	54923/2
Product Name	Original Brown Sugar Saver and Softener, Terracotta
Weight	0.13 Pounds
Units	2 Count
Brand	Brown Sugar Bear
Format	Clay
Package Information	Sachet
Package Information	Not in a Box
Manufacturer	Harold Import Company, INC.

Brown Sugar BearOriginal Brown Sugar Saver and Softener, Terracotta, Set of 2

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