Question 1

What is this pillow made of?

Accepted Answer

The pillow is made from some kind of foam, but I don't think it's memory foam; it keeps the shape it started in.  Remember to buy it from the company that is backed by Amazon and not a 3rd party vendor.  The measuring is very important.

Question 2

What's the return policy? Can I return if it does not fit me? and do I have to pay for the return shipping?

Accepted Answer

About Returns  It goes without saying that medical items are not the same as regular retail items.  We comply with all health and safety regulations which protect buyers and support our discounted prices. Professionals and patients depend on the hygienic integrity of the products we sell.  Please contact us by email using Amazon messaging with any questions or concerns and we will gladly assist you.   Non-Returnable Items    Used Items â" even if it is only a short time.  We reserve the right to refuse any return that is misrepresented in order to obtain a return authorization.    ALL Supplements, Health/Herbal products, gels, topical analgesics, lotions, sprays, body washes, shampoos. Product tampering is a serious concern.    Used or worn braces and supports. Contaminants, lice, fleas, staph, and other serious contagions are spread very easily on the surfaces of these products.    Any item removed from factory sealed packaging i.e. Bedding, pillows, supports, wedges, foot care, electrodes, bandaging, sterile goods    Hot/Cold therapy products - heated or frozen/refrigerated.    Contaminated putty, inflated therapy balls, eating, bathing or toileting products    Books and DVDâs must be returned within 15 days of original invoice in unused condition.Return Periods and Restocking:All returns must be completed and in our warehouse within 30 days of delivery.  All returns are subject to a 20% restocking fee. Returns that are not as represented, not in resalable condition or are without original packaging or inserts may be subject to a 30% or higher restocking fee. Returns beyond our 30 day return policy must be requested in writing and will be considered on an individual case by case basis.Return Instructions: We understand that an item may not meet your needs or expectations.  Request an RMA for your eligible* return and include RMA # on outside of the return package not on the product. Ship item back via your preferred method that includes tracking for your records.  Return costs are the buyerâs responsibility. We will not refund or replace items items being returned that lost or damaged in transit.  We suggest proof of delivery and insurance for as you deem necessary. Allow 5 days from receipt for refund processing.

Question 3

Web site description stays "Returns Accepted" so if somehow this pillow does not work for me, i will be able to return it, is that correct?

Accepted Answer

Core Products International, Inc. is the manufacturer and brand owner for Therapeutica pillows. We know that purchasing a pillow online can be challenging, so we have a 90 day return policy to give you enough time to try the pillow in your home and see if it meets your needs. If you are not satisfied with the pillow, please contact us through Amazon and we would be glad to offer you a refund. If you have any questions on what to expect when using a firm, supportive, orthopedic pillow, please watch the videos on the Amazon product detail page. If you need a different size, please contact us and we can help with an exchange.

Question 4

It looks very uncomfortable from the picture. Is it actually comfortable to sleep on?

Accepted Answer

I suffered from headaches from my head scooting down a pillow at night pushing my chin to my chest, both on slide and back sleeping.  Shoulders and neck were sore every morning to where I had to use a shoulder & neck heating pad before starting my day.  I've used this pillow for 5 years and it was a miracle cure.  It took a few days to get used to it, but it solved my problem and I've found it to be more comfortable than even a high density, pure down pillow.  I can't sleep without it now and for side sleeping it is wonderful!  gentle support, no waking up to flip between side and back sleeping for me - I seem to make the transition easily.  Getting the right size is important.

Item Weight	2.9 Pounds
Item Dimensions L x W	24.75"L x 10.75"W
Size	Average
Shape	Rectangular
Pattern	Solid
Color	White
Material Type FREE	Chemical Free
Material Type	Foam
Product Care Instructions	Machine Wash
Fill Material	Foam
Recommended Uses For Product	Sleeping
Item Firmness Description	Soft
Target Use Body Part	Neck
Special Features	Washable, Removable Cover

Therapeutica Cervical Orthopedic Foam Pillow - Neck Support Pillow for Side & Back Sleepers - Ergonomic Pillow for Neck Support, Relief, & Spinal Alignment – Average Size, Firm

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