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Q: I love the collar, but my dog has outgrown it and it's getting tight. I only need to replace the collar, not the mechanism. Is that possible?

I did not find just the tubular collar to be sold by itself but for just over $10, if it were me, I would just buy a new one in the right size. I am still using mine 9 months later after purchasing it. I feel it is worth it to keep my dog safe! Hope this helps.

Q: how long does it stay lit on continuous setting?

Mine wear their's about 1 hour each evening and I charge about once a week.

Q: Is this collar waterproof? It says it is in the description but I'm not finding anymore information that it truly is waterproof

Its more water resistant than waterproof! My dog wears it in the rain and its just fine! We got caught in an evening storm, it was pouring & the collar was fine! The only reason I wouldn't think it could be on while swiming is because of where the charger is. It would definitely not be good to do. So its water resistant not water proof

Q: How do you know when it’s finished charging?

I just charged mine last night after observing that the coller illumination had reduced. When I connected tho USB power, a charming light indicator was illuminated and it was off this morning. The coller is now fully charged.

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Have a Question? See What Others Asked

I love the collar, but my dog has outgrown it and it's getting tight. I only need to replace the collar, not the mechanism. Is that possible?

how long does it stay lit on continuous setting?

Is this collar waterproof? It says it is in the description but I'm not finding anymore information that it truly is waterproof

How do you know when it’s finished charging?

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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TrustScore 4.5 | 7,300+ reviews

Abdullah B.

Great price for an authentic product. Fast international shipping too!

3 weeks ago

Khalid Z.

Great experience from order to delivery. Highly recommended!

1 week ago

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