Fisher and Paykel Double DishDrawer Dishwasher, 14 Place Settings (EZKleen Stainless Steel)

I purchased this as a replacement double dishdrawer for one that was worn out after 12 years of hard use. Unfortunately, it was poorly packaged and arrived damaged beyond use with a critical component broken. The good news is that Amazon quickly picked up the damaged product the next business day and promptly issued a refund for not only what I paid for the product, but what I had paid to the nearest authorized service person who had driven two hours one-way to install it. I re-ordered the product, drove to pick it up personally, and re-scheduled the installer. The dishdrawers are worth this effort. We entertain frequently and use both drawers at those times. They can run at the same time or separately. When it is just the two of us, one drawer is adequate to hold several days' worth of dishes. The drawers have few moving parts, are very quiet, and are both water and energy efficient. Most importantly, they do an excellent job of cleaning dishes. When I first had these installed, I had a question and called customer service. I was surprised to reach a person at the factory in New Zealand who promptly answered my question. They have toll-free, 24/7 customer service!

It's beautiful, functional and amazingly quiet. I love being able to just run 1 drawer. If you are good at loading it, you can fit a days dishes, glasses, silverware, cooking utensils and a WOK in 1 drawer...and everything comes out clean! It was so easy to install, I did it myself. (I'm 50+ or 39...my choice. 😉) It took me less than 30 minutes. I can't imagine why everyone doesn't have one. It came with 2 silverware holders, one for each drawer. I'm looking forward to my family visiting and using each drawer for different wash cycles. That will be amazing.

This product was never identified as a stripped down model without normal heated drying cycle. This means no sanitation. Only after digging through manual that is for about 6 sub-models of this general model group does one realize that this high priced dish washer is a very stripped down model. Also has lesser rack options and flexibility than one from 2002.Amazon should require that a supplier be required to make more specific product features or lack there of.This is on top of terrible shipping service.Rob Fallow

Professional install took 6 hours. Came with a piece broken, but manufacturer quickly sent out a technician when contacted at no charge.

I LOVE this dishwasher! My thanks to Fisher Paykel! I bought this 8 months ago during a kitchen remodel. I mostly use the top one; it's so easy to load and unload, no bending down, no giant door sticking out in the room. When I have company I use both washers, put larger things like casserole dishes and pots in bottom and everything else on top. Together they equal a tall tub dishwasher in capacity, but since you can wash half a load at a time I'm not hand washing those things I use often but only have one of (favorite mug, etc.). It runs quiet and cleans perfectly. Has a 33 minute complete cycle which is great if you don't have stuck on food. I highly recommend this dishwasher - I can't imagine anyone not liking it. The customer service people (who are in New Zealand) were very helpful to me when I needed help with which one to buy. Plus they talk really cute!

Edit: updating my review from 1 to 3 stars. The local Fisher Paykel authorized service technician finally did get back in touch and looked at the dishwasher. Apparently if you put something in the dishwasher which is "too big" water can slosh over and activate the flood detector. I don't recall ever putting anything really large in the dishwasher, but it's fairly simple to open the unit up and dry it out once someone shows you how to do it. The other comments still apply. This dishwasher is not very adjustable and best suited for people whom mostly use traditional plates. Larger soup bowls and bowl-like plates don't fit very well, so I end up washing 40% of every pile of dishes by hand.I'm writing this review as a warning to potential buyers. I bought the slightly older model of this dishwasher (DD24DAX8) around 17 months ago, and it just failed with an F1 error 5 months after the warranty expired. F1 indicates a problem with the flood control detector, so either the detector malfunctioned or there is a leak. There is only one Fisher Paykel authorized service center in my metropolitan area of 2 million people, and they refuse to return my calls. I've called several other reputable dishwasher repair people in my area, and they all refuse to work on the Fisher Paykel systems, citing problems with getting replacement parts, frequent leakage problems, and difficulty accessing interior parts. I'm now going to have to toss out a dishwasher I spent $1200+ on 17 months ago in order to buy a new replacement, and am not at all happy about this. You can read my review of the DD24DAX8 on the Amazon page for that product. It was OK while it worked, but only for people who use very traditional sized plates. It's not terribly accommodating of bowls, which is problematic for my bowl using household. Even while the dishwasher was functioning I found myself washing about 1/3 of the dishes for my family of 4 by hand.

This dishwasher is great! I am really enjoying the two separate drawers and be able to run them at different times. It came with everything I needed to install. There was no need to buy a kit for it. Great product and it looks amazing!