Philips SonicareDiamondClean Smart 9500 Electric Toothbrush, Sonic Toothbrush with App, Pressure Sensor, Brush Head Detection, 5 Brushing Modes and 3 Intensity Levels, Black, Model HX9923/11

I had always used a manual toothbrush until my dentist recommended I get an electric toothbrush due to some gum disease onset. I asked the dental assistant which they recommended and she said everyone on their office has the Phillips SonicCare line. I immediately bought the 4100 a few months ago while I did more research and the 4100 did a good job. I’m Amazon Day when it went on sale, I upgraded to the 9500 because of the gum health and white teeth features and it appeared to be much better quality. This toothbrush far exceeded my expectations! It’s powerful and amazing! The different brushes are so nice too. It feels luxurious. It cleans and brushes much different than the 4100 model. I love the travel case and will use that. The glass to charge it in is really cool and pretty. It’s beautiful! While not cheap, I got a great deal and look forward to my next dentist visit. I’m confident it’s making a big difference and is an investment in my oral health and because gum health affects other health conditions, this is a great investment and gift to myself overall. Worth every penny.

This is the third one I have owned. I read the reviews and it seems hit or miss. After 10 plus years of using the black diamond here is what I can tell you.If you press too hard (apply to much pressure) while brushing it causes slop in the sonic arm that the brush head engages. This arm has a gap set inside the handle and is held in place by a small screw. You do not need to push at all on the brush. If you do and the arm is wobbly and you don't feel the sonic motion, it can be fixed pretty quick. There are vids on YT that show you how to reset the gap and tighten the screw step by step, note use some locktite when reapplying the screw. There are also vids that show you how to replace the battery and actual upgrade it!! On the first 2 I bought, I applied too much pressure and was frustrated with the toothbrush. So I took it apart before trashing them and stumbled onto how to repair the $300 toothbrush. Phillips was of no help either. So you may ask why did I continue to purchase and repair the black diamond? Fair enough! Its because for 10 plus years I have had consecutively perfect dental appointments! Everyone of them! Very minimal cleaning, in and out in about 30-40 mins each visit and told keep doing what you’re doing. So its pricy, you need to know how to use it properly, Phillips customer service is ehhh, can be repaired and most importantly it WORKS! All three are still charging and working flawlessly! I have one for home, one for travel and a back up. Had I known you could repair them I would not have bought the second one. This one was on sale and ridiculously priced so I bought it.

Why did you pick this product vs others?:I ordered this toothbrush over a year ago. WELL worth it. Great cleaning power, and my dentist always compliments my teeth when I go for cleanings. I have orthodontia as well, and I’ve had no problems using it with braces. Two days ago, the metal post on the handle where the toothbrush heads attach somehow dislodged on the inside. I reached out to customer service that evening, and they immediately sent out a replacement at no charge. They included a return label so I could send my broken one back and they could check out the problem. I JUST got the replacement today, super fast service! I’m always impressed when big companies have great customer service, and Philips didn’t disappoint. Vibration level:Love having multiple levels of vibration. I started out slower because it initially tickled my gums, but was quickly able to go up. Ease of use:Push a button to turn on, and there’s one other button to change the cleaning mode and speed. Quality:I’ve used Sonicare for years, but this is my first time with this model. My previous Sonicare lasted 8ish years, so I know they’re made to last. Battery life:The battery life on this toothbrush is impressive. I went out of town for 2 1/2 weeks and didn’t even need to recharge! I love that this model comes with a travel charging case, but I didn’t even need to use it. Appearance:Super slim compared to my old model. It’s also surprisingly light weight, considering how much power it has. The charging base is also really cool too. I initially started with just the stand, but switched to the glass cup and I can keep the extra toothbrush head that my husband uses in it (without affecting the charging). Noise level:VERY quiet compared to my old model, and more power. They’ve stepped up their game!

BEST IN ITS OWN CLASS - By far the best electric toothbrush SONICARE has offered and it's well worth the investment. The 9500 Rose Gold model has a pearlized white handle, its durable and looks great. The lowest vibrational setting great for sensitive gums and an incredible improvement over previous models, so no need to buy a sensitive care brush. The higher settings are also improved and well calibrated and doesn't have that grinding sensation attributed to the more economic models I've purchased in the past. The brushes are also improved and this model comes with 3 brushes in the box, all with dust covers, (not pictured in the product description): Teeth whitening and plaque removal, Gum care, and Tongue care. This is the only model with the Tongue Care mode and the special brush attachment. The Diamond Clean Smart 9900 costs $100 more and doesn't include this mode and the special brush. The battery life is good - about 12 days. This model doesn't include a case for the brushes, but they easily fit into the glass charger along with the handle. The app syncs easily to blue tooth and set up was easy. SONICARE DIAMOND CLEAN SMART 9000 gets 5 Stars!!!