Two hours, many calibrationa, 1 minutes later: "The tank is empty or removed" error message that doesn't go away. Frustrating. Help?

Please follow the steps below to calibrate your fountain step by step: 1. Place the base separately on a hard, flat surface. 2. Enter the DEVICE SETTING and Tap the "Calibration." 3. First Step: Confirm and Calibrate the base first. (Do NOT place the water tank or anything on the base.) 4. Assemble the tank without adding water and install the filter(pump, water pipe, water tray, filter lid, and spout). 5. Second Step: Place the water tank on the base and confirm the calibration. (Do NOT add water and install the filter.) Should you have any questions, please reach out to our support team. (Attached to the user manual) Have a great day!

Is this cat water fountain suitable for dogs?

Hi friend, Thank you for your question. This cat fountain is not recommended for dogs, only recommended for cats. Should you have any questions, please reach out to our support team. (Attached to the user manual) Have a great day!

Will this send a push notification to my phone when the water level is low?

YES. You will receive a low water alert from the APP, but you need to turn on the notification permission for the PETLIBRO APP on your phone first. Should you have any questions, please reach out to our support team. (Attached to the user manual) Have a great day!

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💧 Stay ahead of pet care with the smartest sip in town!

SMART ALERTS SAFETY - Receive instant water level and filter change notifications plus automatic pump shutoff for peace of mind.
HYGIENIC HASSLE FREE - Detachable stainless steel tray and wireless pump ensure quick cleaning with zero cable clutter.
CUSTOMIZABLE FLOW MODES - Choose continuous or intermittent water flow to perfectly match your cat’s drinking preference.
PAW SENSE HEALTH MONITORING - Get real-time, easy-to-read hydration reports to proactively safeguard your cat’s wellness.
HYDRATION GOALS MADE SIMPLE - Set and track your cat’s daily water intake effortlessly via the intuitive app.

The PETLIBRO App-Controlled Cat Water Fountain combines a 2.5L stainless steel water tray with advanced 2.4GHz Wi-Fi connectivity to monitor your cat’s hydration via a dedicated app. Featuring a multi-layer filtration system, ultra-quiet 23dB operation, and customizable flow modes, it ensures fresh, clean water while providing real-time health insights and smart maintenance alerts. Designed for easy cleaning and safety, this fountain is a must-have for millennial pet parents who want to blend tech-savvy care with style and convenience.

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

B/.303

Duties & taxes incl.

Panamastore

Free Returns

30 daysfor PRO membership users

15 dayswithout membership

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Trustpilot

TrustScore 4.5 | 7,300+ reviews

Suresh K.

Very impressed with the quality and fast delivery. Will shop here again.

4 days ago

Anita G.

Good experience, but the tracking updates could be better.

2 months ago

View all Trustpilot reviews

Voltage	2.4 Volts (AC)
Power Source	Corded Electric
Item Dimensions L x W x H	9.1"L x 7.5"W x 6.3"H
Capacity	2.5 Liters
Item Weight	2.1 Pounds
Material Type	Stainless Steel
Color	White

PETLIBRO App-Controlled Cat Water Fountain, Pet Water Fountain with Stainless Steel Tray, Water Fountains for Cats Indoor with Drinking Monitoring, 2.4G Wi-Fi Cat Fountains for Drinking

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